Jacob Hales
Sartoga Springs
Summary
Jacob Hales is a dedicated and versatile professional with a strong track record in retail and service industries, including fast-food service, hospitality, and hardware retail. I excel in fast-paced environments, with notable achievements in customer service, cleanliness, and customer satisfaction. I am highly dedicated and looking for ways to improve my job performance, as well as learning more about the job, ensuring the safest and best route of completion.
Overview
3
3
years of professional experience
Work History
Sales Advisor
Best Buy
04.2024 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Scheduled appointments and managed master calendar.
Team Member
Arbys
08.2021 - Current
- Rotated through series of different stations based on team needs
- Built and maintained working relationships with peers and upper management
- Looked for ways to go above and beyond job requirements
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked
- Trained new team members using approved training materials and information
- Processed and retrieved customer special orders.
Hardware Clerk
Ridley's/Ace Hardware
08.2023 - 04.2024
- Assisted in inventory management, including receiving and stocking merchandise, as well as conducting regular cycle counts and restocking products as needed
- Resolved customer complaints and concerns in a professional and efficient manner, ensuring a high level of customer satisfaction
- Demonstrated in-depth knowledge of Ace Hardware's product range, including tools, hardware, plumbing, electrical, and home improvement supplies
- Operated cash registers, processed transactions accurately, and handled cash and credit card payments with a high level of integrity! Made myself remembered by our customers, most still come in and check on meH
- Maintained a clean and organized store environment, ensuring product displays were visually appealing and well-stocked.
Event Hostess/Customer Service Representative
Fatcats
07.2022 - 05.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support
- Exceeded established service goals while leveraging customer service, sales and employee management best practices
- Reached out to customers after completed sales to suggest additional service or product purchases.
Education
High School Diploma -
Westlake High School
05.2024
Skills
- Management
- Sales
- Transaction Processing (Computing)
- De-escalation Techniques
- Customer Service
- Multitasking
- Communications
- Customer Satisfaction
- Prioritization
- Written Communication
- Facing/Zoning
- Sales experience
- Customer service experience
- Building rapport
Details
Sartoga Springs, (385) 497-2828, pugkid16@gmail.com
References
- Logan Fairchild, 251-604-7046, Ridley's Night Manager
- Henry Ramos, 518-334-8881, Ace Hardware General Manager
- Bud Mitchel, 801-669-1676, Owner Of Iron Head Paintings
Timeline
Sales Advisor
Best Buy
04.2024 - Current
Hardware Clerk
Ridley's/Ace Hardware
08.2023 - 04.2024
Event Hostess/Customer Service Representative
Fatcats
07.2022 - 05.2023
Team Member
Arbys
08.2021 - Current
High School Diploma -
Westlake High School