Overview
Work History
Education
Skills
Timeline
Generic

Elvis Lopez

Brooklyn,NY

Overview

4
4
years of professional experience

Work History

Operations Manager

Avis Budget Group
East Elmhurst, NY
10.2024 - Current
  • Directed daily operations of two high-volume rental car locations, managing a team of 20+ employees including rental sales agents, vehicle service agents, and courtesy bus drivers.
  • Conducted routine inventory checks, reconciled rental agreements, and monitored local revenue targets.
  • Provided regular reports to district and regional management on operational status, customer issues, and fleet performance.
  • Supported sales initiatives by training front-line staff on upselling techniques and loyalty program promotion.
  • Created and distributed daily fleet plans to ensure vehicle availability and support location-level forecasting.
  • Resolved escalated customer issues with professionalism, ensuring a positive experience and maintaining brand standards.

Automotive Sales Associate

Hillside Honda
Jamaica, NY
07.2024 - 10.2024
  • Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on automotive requirements.
  • Enhanced customer buying process by performing high-quality, professional, and knowledgeable presentation and demonstration of vehicles.
  • Negotiate deals on buying and leasing automobiles to the satisfaction of both the customer and the dealership.
  • Prepared email collateral for clients in anticipation of scheduled appointments, making sure clients are informed before they walk into the dealership.
  • Followed up on inbound and outbound sales leads to convert prospects into customers.

Rental Sales Agent

Sixt Rental Cars
Jamaica, NY
06.2021 - 07.2024
  • Prepared rental agreements while advising on up-sell vehicles and optional extras to the customer according to their needs.
  • Handled or assisted in the resolution of escalated customer service issues.
  • Provided comprehensive explanations of rental agreements with each customer.
  • Qualified customer documents presented to rent vehicles in accordance with company policies.
  • Complete administrative tasks including daily lists to assist the branch.
  • Actively participate in the training, coaching, and mentoring of new rental sales agents.
  • Demonstrated a culture of ethical conduct, safety, and compliance; led a team to work in the same manner and held others accountable to the same standard.

Education

B.A - Financial Planning

Alfred State College
Alfred, NY
05.2021

Skills

  • Communication
  • Customer service
  • Sales
  • Problem solving
  • Attention to detail
  • Leadership
  • Decision making
  • Inventory management
  • Fleet management

Timeline

Operations Manager

Avis Budget Group
10.2024 - Current

Automotive Sales Associate

Hillside Honda
07.2024 - 10.2024

Rental Sales Agent

Sixt Rental Cars
06.2021 - 07.2024

B.A - Financial Planning

Alfred State College

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Elvis Lopez