Elvis Lopez
Missouri City
Summary
Results-driven Operations and General Manager with over 5 years of leadership experience in high-volume restaurant operations, focused on developing high-performing teams and driving operational excellence. Proven track record of delivering exceptional guest experiences while enhancing financial performance through strategic coaching and accountability. With more than 7 years in customer service, expertise includes fostering a collaborative environment that empowers team members to excel and achieve organizational goals. Committed to continuous improvement and innovation, ensuring operational efficiency and customer satisfaction are consistently prioritized.
Overview
10
10
years of professional experience
Work History
Operating Partner / General Manager
Whataburger
03.2021 - Current
- Managed daily operations to ensure efficient service and optimal customer satisfaction in a bustling restaurant environment.
- Facilitated development of managers and team members through structured coaching sessions and comprehensive performance evaluations.
- Administered labor inventory systems, maintained food safety protocols, organized scheduling, and evaluated financial results.
- Analyzed workflows to optimize efficiency and elevate guest experience standards.
- Streamlined operational workflows to increase efficiency across multiple restaurant locations.
Store Manager
Journeys
Houston, TX
02.2016 - 05.2022
- Directed daily retail operations to enhance sales performance and customer experience.
- Facilitated recruitment, organized interview schedules, and provided coaching to enhance team development.
- Monitored and evaluated merchandising and inventory standards, ensuring compliance with company guidelines.
- Developed visual merchandising techniques to create appealing store displays and drive sales.
Lead Barista
Starbucks
- Supervised shift operations and customer service.
- Trained new partners and supported daily operations.
- Maintained quality, inventory, and food safety standards.
Education
High School Diploma -
Harmony Science Academy
Houston, TX06.2018
Skills
- Operations Management
- Team Leadership
- Employee Development
- Hiring & Training
- Performance Coaching
- Customer Service
- Labor Management
- Inventory Control
- Food Safety
- Financial Performance
- Process Improvement
PROFESSIONAL HIGHLIGHTS
- 5+ years of operations and general management
- 7+ years of customer service
- Proven leader in team development and operational excellence
- Strong background in coaching, accountability, and business performance
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Operating Partner / General Manager
Whataburger
03.2021 - Current
Store Manager
Journeys
02.2016 - 05.2022
Lead Barista
Starbucks
High School Diploma -
Harmony Science Academy