Janet Costanzo
Jamestown,NY
Summary
Dynamic General Manager with a proven track record at Whataburger, excelling in operations management and team leadership. Expert in driving revenue growth and enhancing customer relations, I successfully implemented strategies that boosted profitability. Skilled in P&L management and problem resolution, I foster a collaborative environment that prioritizes employee satisfaction and client loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager/ Operating Partner
Whataburger
08.2011 - 07.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
Server
McCann at Bar & Grill
08.2024 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate Degree - Business Management
Texas College
Tyler Tx05.2021
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Time management
- Customer relations
- Inventory control
- Verbal and written communication
- Administrative skills
- P&L management
- Schedule management
- Labor cost controls
Certification
TABC certified
Serve safe management certifiied
Timeline
Server
McCann at Bar & Grill
08.2024 - 03.2025
General Manager/ Operating Partner
Whataburger
08.2011 - 07.2025
Associate Degree - Business Management
Texas College