Elijah Robles
Bartlesville,OK
Summary
Highly driven General Manager successful at implementing strategic approaches to retain employees, drive profitability and increase sales. Recognized for performance excellence in operations and guest satisfaction. Successful at motivating, training and developing team members to drive profitability in a highly competitive local environment.
Overview
8
8
years of professional experience
Work History
General Manager/ Operating Partner
Medusa's Tavern Bar and Grill
Bartlesville , OK
02.2021 - 08.2022
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Trained employees on duties, policies and procedures.
- Designed sales and service strategies to improve revenue and retention.
Operating Partner
Sabores Mexican Cuisine
Dewey , OK
02.2021 - 08.2022
- Sourced qualified employees to provide skilled and adequate coverage for shifts.
- Guided employees to achieve organizational goals and objectives.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
Lead Bartender
Solo Club
Bartlesville , OK
11.2019 - 01.2021
- Reduced inventory losses and moved older products by creating new drink menu items.
- Monitored patron alcohol consumption to encourage safety.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
General Manager/ Operating Partner
Tumbleweeds Steakhouse
Bartlesville , OK
04.2014 - 11.2018
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Investigated and resolved customer complaints concerning food quality and service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Bartlesville High School
Bartlesville, OK05-2013
Skills
- Sales
- Business Development
- P&L Management
- Service Quality Improvement
- Public Relations
- Schedule Management
- Operations Oversight
- Expense Control
- Recruiting and hiring
- Customer Retention
- Profit and loss accountability
- Performance Analysis
- Supervision and training
- Team Player
- Sales planning and implementation
- Customer Relationship Management
Timeline
General Manager/ Operating Partner
Medusa's Tavern Bar and Grill
02.2021 - 08.2022
Operating Partner
Sabores Mexican Cuisine
02.2021 - 08.2022
Lead Bartender
Solo Club
11.2019 - 01.2021
General Manager/ Operating Partner
Tumbleweeds Steakhouse
04.2014 - 11.2018
High School Diploma -
Bartlesville High School
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