Summary
Overview
Work History
Education
Skills
Timeline
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ELVIS NDIKUM

Atlanta,GA

Summary

Enthusiastic concierge with over 3years of experience in front desk concierge services and other guest service roles for residential buildings, event centres, senior living etc. Proven track record of delivering excellent customer services and exceeding expectations backed by high self-motivated, dedicated, bilingualism and strive for excellence. Skilled in managing multiple tasks, implementing efficient processes and utilizing software systems. capable of performing required and necessary duties without supervision and proactively thinking with the dedication to walk extra miles outta my comfort zone to make sure service required in professionally rendered.

Overview

2
2
years of professional experience

Work History

Service Concierge

Elite Concierges
06.2023 - Current
  • Assisted in coordinating special events and activities for residents and their guest resulting in increased customer satisfaction which promotes positive customer reviews
  • Creating friendly relationships with residents and guest which create a friendly working environment that facilitates the anticipation of resident and guest needs with the personalization of their experience
  • collaborating with housekeeping, maintenance and security department to coordinate resident and guest request, ensuring timely service and seamless experience.
  • Acting like a liaison between residents, potential residents and guest with the leasing office and property management.
  • Providing curbside/door assistance with baggage, deliveries other items while executing daily task in accordance with operations
  • Determine if worries and complains can be resolved over the phone or needs to be escalated to designated departments like security, maintenance or leasing office

Concierge

Modern Concierge Services
01.2023 - 05.2023
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions and putting in proper requests to get their requests and services taken care off.
  • communicating with 50+ guests per day, providing efficient arrival and professional departures experiences for the guests while ensuring they had memorable visits.
  • Monitoring the lobby and communal area and reporting inappropriate activities and incidents to physical security teams to ensure a safe environments of residents and guests

Concierge

Parfait Concierge Services
10.2021 - 12.2022
  • Ensuring easy transitions across services levels based on customer needs and areas of interest and that customer request and issues.
  • Responsible for timely follow up of customer request, questions and demands while referring unresolved customer concerns to appropriate follow up department.
  • Ensuring a comfortable, welcoming and safe environments for residents, guest and future residence.
  • Scheduling amenities for residence, receiving maintenance request and discerning residence complaints to make sure every worry turns to a smile.
  • Working closely with property management in the activation and distribution of all access systems, maintaining residents files, granting access to units within resident guidelines, coordinate and direct residents and guest in emergency situatiosn

Education

Bachelor of Science - Accounting

University of Buea
Cameroon
12.2017

Skills

  • customer service skills and attention to details
  • multi-tasking and pressure management
  • excellent communication skills in English and French
  • high competency with microsoft office suites (Word, Excel, Powerpoint and Outlook)
  • Detail oriented
  • Strong organization and multi tasking skills
  • Active listening skills with no neglects
  • Pure smile to brighten the faces of residence, guest and other employees
  • Multi Accent (American, British and French)
  • Time Management
  • Ability to respond to short notice calls for work due to emergencies by other employees
  • Punctuality
  • Interpersonal skills

Timeline

Service Concierge

Elite Concierges
06.2023 - Current

Concierge

Modern Concierge Services
01.2023 - 05.2023

Concierge

Parfait Concierge Services
10.2021 - 12.2022

Bachelor of Science - Accounting

University of Buea

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ELVIS NDIKUM