ELVIS PULAJ
Marlboro
Summary
Results-driven professional who bridges design, operations, and emerging AI technology. Combines creative background (Interactive Media degree, Graphic Design minor) with 7+ years of hands-on experience coordinating operations, managing stakeholder communications, and developing compelling visual content. Recent completion of Purdue's Applied Generative AI Specialization positions me at the forefront of AI-powered productivity tools including Google Gemini, AI Studio, and NotebookLM. Excels at synthesizing complex information into clear narratives, managing recruitment and onboarding processes, and adapting quickly to new technologies and processes. Proficient in Microsoft 365, Adobe Creative Suite, and modern CRM platforms.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Club Pilates
Shrewsbury & Middletown, NJ
02.2024 - 05.2025
- Developed and executed digital marketing campaigns and promotional materials, translating business objectives into clear, compelling visual content that increased lead generation.
- Created standardized templates and messaging frameworks for consistent brand communication across multiple studio locations.
- Managed operational tracking systems for membership, scheduling, inventory, and KPIs using ClubReady CRM platform.
- Coordinated with corporate teams on reporting requirements, ensuring timely delivery of operational updates and performance metrics.
- Streamlined onboarding processes and documentation for new staff members, reducing training time and improving consistency.
- Oversaw daily operations to ensure seamless member experience and service delivery.
- Implemented staff training programs to enhance team performance and customer engagement.
Operations and Safety Compliance Manager
Ace Trans LLC
Staten Island, NY
08.2022 - 12.2024
- Coordinated full-cycle contractor onboarding logistics including documentation, required training, distribution lists, and compliance tracking, reducing onboarding time by 30%.
- Developed and maintained tracking systems for operational requests, timelines, and deliverables using Monday.com and Excel.
- Submitted and tracked IT access requests, equipment provisioning, and permissions management for 50+ drivers and contractors.
- Created and maintained SOPs, process documentation, and checklists to standardize recurring workflows and ensure regulatory compliance.
- Synthesized complex regulatory requirements into clear documentation and training materials for stakeholders.
- Managed vendor relationships and coordinated with external partners on logistics and service delivery.
Graphic Designer
Shortstop Screen Printing
Staten Island, NY
07.2021 - 08.2022
- Produced polished visual assets for client presentations and marketing materials, applying design best practices for clarity and impact.
- Developed brand style guides and reusable templates to ensure visual consistency across all deliverables.
- Managed project timelines and deliverables, coordinating with clients to gather requirements and refine outputs.
- Created content for social media campaigns that elevated brand visibility by 10%.
General Manager
Bruno Bakery & Restaurant
Staten Island, NY
01.2017 - 06.2021
- Created digital content and marketing materials that increased online engagement by 20%, including responsive website launch.
- Developed training programs and documentation to standardize service quality and operational procedures.
- Managed CRM system to track customer interactions, preferences, and engagement metrics.
- Coordinated vendor relationships and maintained organized records for inventory and supply chain management.
Front-End Web Developer
BetterBizWorks LLC
Staten Island, NY
01.2012 - 01.2016
- Designed and maintained client websites using WordPress and HTML, translating client requirements into functional, visually appealing digital experiences.
- Created visual assets and design components supporting client branding and communication goals.
- Collaborated with cross-functional teams to deliver projects on time and within scope.
Education
Bachelor of Science - Interactive Media, Graphic Design
Harding University
Searcy, AR01-2004
Skills
- Presentation & Communications: Visual Storytelling, Content Development, Executive Communications, Brand Consistency, Template Design, Meeting Coordination
- Operations Coordination: Vendor/Contractor Onboarding, Process Documentation, Access Management, Tracker Development,
- Technical Skills: Microsoft 365 (Outlook, Teams, SharePoint, Excel, Word), Adobe Creative Suite, WordPress, HTML, CRM Platforms (ClubReady, Mondaycom), Google Workspace, Google AI Studio, NotebookLM
- AI & Emerging Technologies: Generative AI (ChatGPT, Google Gemini), Prompt Engineering, AI-Powered Content Creation, Large Language Models, AI-Assisted Research and Analysis
- Languages: English (Fluent), Italian (Fluent), Albanian (Native)
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Websites
Certification
- Applied Generative AI Specialization Purdue University (Simplilearn) Completed Feb 2026 Advanced training in AI literacy, LLM applications, agentic frameworks, prompt engineering, and AI governance. Python basics and generative AI model architecture.
- Prompt Engineering for Everyone CodeSignal Aug 2025 Advanced prompt engineering techniques for optimizing AI-powered content generation and workflow automation.
- The Complete AI Guide: Learn ChatGPT, Generative AI & More Udemy Apr 2025
- Foundations of Digital Marketing and E-commerce Google Feb 2024
ADDITIONAL EXPERIENCE
- Portrait Photographer | Life Touch | Long Island, NY | 2012
- Assistant Event Coordinator | Future Media Concepts | New York, NY | 2012
- General Manager | Pasticceria Bruno | New York, NY | 2008 – 2011
- Retail Manager | Aramark Corporation | Mount Sinai Medical Center, NY | 2005 – 2007
Languages
English
Full Professional
Italian
Full Professional
Albanian
Native or Bilingual
Timeline
General Manager
Club Pilates
02.2024 - 05.2025
Operations and Safety Compliance Manager
Ace Trans LLC
08.2022 - 12.2024
Graphic Designer
Shortstop Screen Printing
07.2021 - 08.2022
General Manager
Bruno Bakery & Restaurant
01.2017 - 06.2021
Front-End Web Developer
BetterBizWorks LLC
01.2012 - 01.2016
Bachelor of Science - Interactive Media, Graphic Design
Harding University