Elvis Reyes
TGH Senior Center Powered by Greenbrook Medical
Hudson,FL
2
Languages
1
Certification
13
years of professional experience
I am a healthcare professional with over 13 years of experience in the field. I have expertise in developing, implementing, and managing facility policies and procedures. As a strong leader, I possess exceptional interpersonal, communication, and organizational skills. I have a comprehensive knowledge of regulatory standards, quality care guidelines, and accreditation. I am highly motivated and enthusiastic about my work and committed to giving my best for growth and success in my field. I am always willing to listen, understand, and improve my leadership skills. Patients can rely on my professionalism and high-quality care.
Work History
Center Manager
2 Years- Oversaw daily operations to ensure optimal patient care and service delivery.
- Developed and implemented staff training programs to enhance team performance and efficiency.
- Managed scheduling of healthcare providers to optimize resource allocation and patient flow.
- Collaborated with healthcare professionals to improve patient satisfaction and treatment outcomes.
- Analyzed operational metrics to identify areas for process improvement and cost reduction.
- Led initiatives focused on compliance with regulations, enhancing facility safety standards.
- Cultivated relationships with community partners to expand outreach services and support programs.
- Streamlined administrative processes, reducing wait times and improving overall clinic efficiency.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Introduced various initiatives aimed at improving employee engagement levels within the workplace which led to reduced turnover rates amongst staff members.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
- Managed work and performance of more than Number employees.
Practice Manager
1 Year 5 Months- Coordinated staff recruitment, training, and scheduling activities.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Managed vendor relationships for supplies and services related to the practice.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
- Reviewed monthly financial statements for accuracy and completeness before submitting them for audit purposes.
- Ensured compliance with relevant state laws governing healthcare practices.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Ordered supplies needed and kept tabs on inventory levels.
- Complied with OSHA and HIPAA regulations.
- Motivated staff by offering direction and providing constructive feedback.
- Recruited, hired and trained new medical and facility staff.
MEDICAL ASSISTANT
9 Months- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Educated patients about medications, procedures and physician's instructions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
MEDICAL ASSISTANT
1 Year 1 MonthMEDICAL ASSISTANT
6 Years 9 MonthsEducation
MEDICAL ASSISTANT - Health Education
High School Diploma
Skills
BILINGUAL ( ENGLISH-SPANISH)
TEAM PLAYER
MULTI-TASK
ROOM PREPARATION
SCHEDULED APPOINTMENTS
ELECTRONIC MEDICAL RECORD
CHECK-IN / CHECK-OUT
COLLECT COPAYMENT
INSURANCE VERIFICATION
KNOWLEDGE OF CPT CODES AND ICD 10
HANDLED HIGH VOLUME OF PATIENTS
UPDATE PT MEDICAL HISTORY
ASSIST DR WITH MINOR PROCEDURES
EXELLENT COMUNICATION
COMPONENT IN PROBLEM-SOLVING
RESOURCE UTILIZATION
HIPAA AND OSHA REGULATIONS
WORK FROM MANAGEMENT
BUDGE OVERSIGHT
HIRING MEDICAL PERSONNEL
NEW HIRE TRAINING
SCHEDULED MANAGEMENT
PERFORMANCE MATRIX
INSURANCE REFERRAL FACILITATION
Resource Management
Supplies Ordering
Practice Management
Policy Implementation
STAFF MANAGEMENT
Workflow Efficiency
PROFICIENT IN MICROSOFT WORD
PHLEBOTOMY
MEDICATION ADMINISTRATIONS
IMMUNIZATIONS
MEDICARE ADVANTAGE
BLS
Certification
- HIPAA LAWS
- OSHA
- BLS
- MEDICAL ASSISTANT
Languages
English
Professional
Spanish
Professional
Education and Training
other
Timeline
Center Manager
TGH Senior Center Powered by Greenbrook Medical
08.2024 - 08.2026Read More
Practice Manager
Palm Medical Centers
03.2023 - 08.2024Read More
MEDICAL ASSISTANT
PREMIER COMMUNITY HEALTHCARE
05.2021 - 02.2022Read More
MEDICAL ASSISTANT
PEDIATRIC ASSOCIATES
03.2020 - 04.2021Read More
MEDICAL ASSISTANT
DR LUIS LOPEZ GASTROENTEROLOGY
05.2013 - 02.2020Read More
Hillsborough High School
High School Diploma
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Everest University - Tampa
MEDICAL ASSISTANT from Health Education
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