ELYANA NAURETZ
Post Falls,ID
Summary
Achieved effective communication with diverse audiences through bilingual skills in English and Spanish. Enhanced company performance by applying dedication and determination to all tasks. Fostered personal and professional growth to support organizational objectives.
Overview
8
8
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT/HR ASSISTANT
PERCEPTYX INC.
01.2019 - 02.2020
- Assisted with daily HR operations and functions including employee classification and onboarding processes. Supported team members in maintaining accurate employee records. Helped coordinate training sessions and employee engagement activities.
- Facilitated clerical and administrative functions to enhance efficiency for human resource manager.
- Managed compilation and updating of employee records to ensure accuracy and compliance.
- Streamlined documentation processes and generated comprehensive reports on personnel activities.
- Assisted in organizing HR projects, including meetings, training sessions, and luncheons. Coordinated logistics to support team engagement and development. Facilitated communication among participants to ensure smooth execution.
- Managed employee inquiries related to human resource policies and regulations.
- Facilitated candidate communications and orchestrated interview scheduling.
- Facilitated candidate sourcing and database updates for recruitment efforts.
- Assisted with daily administrative tasks including data entry, managing emails, distributing mail, photocopying, scanning, and faxing documents.
- Assisted financial department with various tasks as needed. Supported accounts receivable processes using QuickBooks and Microsoft Excel. Provided administrative help to ensure smooth operations.
ACCOUNTS RECEIVABLE/CUSTOMER SERVICE
RAINBOW MUNICIPAL WATER DISTRICT
03.2016 - 11.2018
- Assisted with accounts receivable tasks for district operations. Supported basic bookkeeping processes and balanced cash receipts, petty cash, and bank deposits. Managed general ledger activities and monitored incoming payments. Handled high volumes of phone calls and emails. Conducted data entry and organized filing systems. Processed documents such as invoices and purchase orders. Balanced cash drawer daily. Sorted and distributed mail. Created and managed service orders for meter and construction departments. Provided assistance to various departments as needed. Facilitated billing processes by calculating utility bills.
CUSTOMER SERVICE REPRESENTATIVE
RANCHO CALIFORNIA WATER DISTRICT
10.2014 - 03.2016
- Assisted customers with inquiries and bilingual interpretations via telephone. Researched customer account histories to provide accurate information. Managed billing tasks, including setting up new accounts and calculating utility bills. Supported general accounting functions, focusing on accounts receivable. Handled general office duties such as filing, data entry, and operating office equipment.
FRONT OFFICE/ADMINISTRATIVE ASSISTANT
RANCHO FAMILY MEDICAL GROUP
04.2012 - 10.2014
- Checked patients in and out. Collected copays. Managed and verified health insurance information. Assisted with understanding HMO and PPO plans. Verified medical benefits. Answered phone calls. Scheduled appointments. Utilized email, word processing, and PowerChart. Applied knowledge of medical terminology, coding, and billing.
Education
Associate of Arts - GENERAL EDUCATION
PALOMAR COLLEGE
San Marcos, CAWATER DISTRIBUTION I & II
MT SAN JACINTO COLLEGE
08.2015
Skills
Customer service
Data entry
Computer skills
Office administration
Administrative support
Clerical support
Documentation and recordkeeping
Database entry
Scheduling and calendar management
LANGUAGES
I am fluent in English and Spanish
Timeline
ADMINISTRATIVE ASSISTANT/HR ASSISTANT
PERCEPTYX INC.
01.2019 - 02.2020
ACCOUNTS RECEIVABLE/CUSTOMER SERVICE
RAINBOW MUNICIPAL WATER DISTRICT
03.2016 - 11.2018
CUSTOMER SERVICE REPRESENTATIVE
RANCHO CALIFORNIA WATER DISTRICT
10.2014 - 03.2016
FRONT OFFICE/ADMINISTRATIVE ASSISTANT
RANCHO FAMILY MEDICAL GROUP
04.2012 - 10.2014
WATER DISTRIBUTION I & II
MT SAN JACINTO COLLEGE
Associate of Arts - GENERAL EDUCATION
PALOMAR COLLEGE