Elycia Mengana
Summary
Detail-oriented Administrative Support Professional with over 3 years of experience in fast-paced environments. Expertise in data entry, records management, and scheduling coordination, with a strong command of Microsoft Office. Demonstrated ability to manage confidential information and maintain organizational efficiency.
Overview
5
5
years of professional experience
Work History
Member Care Representative
Tranzact insurance
08.2026 - Current
- Assisted customers with the enrollment process for health insurance programs.
- Responded to member inquiries about health insurance plans and program rules.
- Processed applications for new or renewal health insurance policies.
- Verified provider information against health insurance program policies and records.
- Maintained confidential case files for health insurance program correspondence.
- Performed data entry for client accounts into the company database system and maintained record for clients interactions and inquiries.
AC Technical and Customer Experience Advisor
Transcom
09.2025 - 06.2026
- Managed technical inquiries and troubleshooting for a diverse range of products, ensuring quality resolutions and customer.
- Managed technical inquiries and troubleshooting for diverse products, ensuring timely resolutions and enhancing customer satisfaction.
- Manage high-volume inbound communications while maintaining accurate documentation in CRM systems.
- Enter, update, and verify detailed customer data to ensure record accuracy.
- Researched account issues and coordinated cross-department resolutions to address customer needs effectively.
- Maintain organized digital records to support reporting and compliance standards.
- Conducted problem analysis and provided structured follow-up communication to ensure clarity and resolution continuity.
Member Care Representative
Tranzact Insurance Solutions
10.2024 - 04.2025
- Assisted members in navigating the website, understanding policies, and troubleshooting technical issues.
- Documented all member interactions accurately to ensure compliance with company policy and improve service quality.
- Processed and reviewed policy applications to ensure accuracy and completeness
- Maintained detailed records of member interactions in compliance with company policies
- Assisted with online application navigation and documentation submission
- Coordinated follow-up communication regarding account updates and policy information
Cashier
Winn Dixie
11.2023 - 09.2024
- Greeted customers and addressed inquiries about store products and services to enhance shopping experience.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register with accuracy, processing various payment methods to ensure smooth transactions.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Delivered exceptional customer service while promoting loyalty programs, contributing to increased sales potential.
Customer Account & Records Support Specialist
Various organizations
02.2022 - 09.2023
- Updated and maintained account records across multiple database systems to ensure accuracy and accessibility.
- Processed payment arrangements and documented financial agreements to support customer needs and compliance.
- Maintained and updated account records across multiple database systems.
- Verified and updated records across multiple systems to resolve discrepancies and ensure data integrity.
- Handled extensive customer inquiries to ensure timely responses. while maintaining data accuracy and compliance.
Education
High School Diploma -
Jean Ribault High School
Skills
- CRM & Case Management Systems
- Data management
- Records management
- Payment processing
- Microsoft Office proficiency
- Administrative Support
- Calendar coordination
- Multi-line Phone Systems
- Confidential Information Handling
- Time management
- Team collaboration
- Communication skills
Professional development and certification
- Legal Administration Assistant Essentials (Completed through Alison)
Timeline
Member Care Representative
Tranzact insurance
08.2026 - Current
AC Technical and Customer Experience Advisor
Transcom
09.2025 - 06.2026
Member Care Representative
Tranzact Insurance Solutions
10.2024 - 04.2025
Cashier
Winn Dixie
11.2023 - 09.2024
Customer Account & Records Support Specialist
Various organizations
02.2022 - 09.2023
High School Diploma -
Jean Ribault High School