Elycia (Ellie) Bowman
Soda Springs,ID
Summary
Dynamic professional with strong organizational skills and a proven record in customer service. Expertise in data entry, billing, and payroll processing, committed to enhancing client satisfaction through streamlined office management.
Overview
14
14
years of professional experience
Work History
Office Manager
Craig's Backhoe Service
01.2026 - Current
- Managed daily office operations, ensuring efficient workflow and organization.
- Coordinated scheduling for staff and equipment, optimizing resource allocation.
- Maintained accurate records of invoices and expenses using accounting software.
- Assisted in onboarding new employees, providing training on office procedures.
- Communicated effectively with clients to address inquiries and resolve issues.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Client Service Representative
U. S. Bank
Soda Springs, ID
04.2018 - 01.2026
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted clients in navigating banking products, enhancing their overall experience and satisfaction.
- Trained new employees on service protocols and customer engagement best practices.
- Implemented process improvements to streamline account management procedures, increasing efficiency.
- Managed complex client interactions, ensuring timely resolution of disputes and concerns.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
City Letter Carrier
United States Post Office
Soda Springs, ID
09.2012 - 04.2018
- Delivered mail and packages efficiently to designated routes, ensuring timely service.
- Managed daily route logistics, optimizing delivery times and improving operational flow.
- Assisted in training new carriers on safety protocols and efficient delivery techniques.
- Implemented strategies for improved customer satisfaction through effective communication.
- Collaborated with team members to resolve delivery issues promptly and effectively.
- Contributed to process improvements that enhanced route efficiency and reduced delays.
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Planned and cased mail in sequence of delivery for designated route.
Education
High School Diploma -
Clearfield High School
Clearfield, UT06-1989
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Billing
- Payroll processing
- Human resources
Timeline
Office Manager
Craig's Backhoe Service
01.2026 - Current
Client Service Representative
U. S. Bank
04.2018 - 01.2026
City Letter Carrier
United States Post Office
09.2012 - 04.2018
High School Diploma -
Clearfield High School