ELYDIAN POWELL
Thurmont,MD
Summary
Dedicated medical receptionist skilled in patient scheduling, insurance verification, and appointment management. Committed to ensuring seamless clinic operations and delivering exceptional patient care.
Overview
15
15
years of professional experience
Work History
Front Desk Medical Receptionist
Capital Womens Care
Frederick, MD
04.2022 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted patients with insurance verification and billing inquiries, ensuring clarity and accuracy.
- Maintained electronic health records, ensuring compliance with privacy regulations and data integrity.
- Provided excellent customer service by addressing patient concerns and facilitating communication with medical staff.
Dialysis Technician
DaVita
Frederick, MD
01.2019 - 04.2022
- Administered dialysis treatments and monitored patient vital signs to ensure safety and effectiveness.
- Collaborated with healthcare team to develop individualized care plans for patients undergoing dialysis.
- Implemented quality control measures to enhance compliance with regulatory standards and improve patient outcomes.
- Educated patients about their treatment options, fostering understanding and adherence to prescribed therapies.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
- Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Reduced infection rates by maintaining strict aseptic techniques during all procedures.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Assisted physicians in evaluating patients'' dialysis needs, effectively communicating pertinent information regarding treatment progress.
Medical Assistant
Frederick Pediactric Associates
Frederick, MD
10.2017 - 01.2019
- Coordinated patient scheduling and managed front desk operations for efficient clinic flow.
- Assisted healthcare providers with patient examinations and documented medical histories accurately.
- Educated patients on treatment plans, medications, and preventative care protocols effectively.
- Supported clinical staff in maintaining sterile environments and adhering to safety regulations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Front End Supervisor
Giant Eagle
Frederick, MD
09.2011 - 04.2017
- Supervised front-end operations, ensuring efficient service and customer satisfaction.
- Implemented process improvements to enhance checkout efficiency and reduce wait times.
- Managed cash handling procedures, ensuring accuracy and compliance with company policies.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in [15] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
Education
Certified Nursing Assistant - CNA
Trinity Nursing Academy
Frederick, MD05-2017
Associate of Science - Medical Assistant
Florida Metropolitan University
Orlando, FL05-2003
Skills
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
Work Preference
Work Type
Full TimeLocation Preference
On-SiteSalary Range
$45000/yr - $200000/yrTimeline
Front Desk Medical Receptionist
Capital Womens Care
04.2022 - Current
Dialysis Technician
DaVita
01.2019 - 04.2022
Medical Assistant
Frederick Pediactric Associates
10.2017 - 01.2019
Front End Supervisor
Giant Eagle
09.2011 - 04.2017
Certified Nursing Assistant - CNA
Trinity Nursing Academy
Associate of Science - Medical Assistant
Florida Metropolitan University