Elye Bowen
Smoke N More
Houston,TX
5
years of professional experience
Detail-oriented professional with extensive experience in retail and automotive sectors. Skilled in inventory management, problem-solving, and customer relations. Committed to improving store operations and delivering exceptional service to foster customer loyalty.
Work History
Assistant Manager
9 Months- Assisted in managing daily store operations and maintaining merchandising standards.
- Supported inventory management processes to ensure optimal stock levels and product availability.
- Provided training and guidance to new team members on operational procedures and customer service protocols.
- Coordinated promotional activities, enhancing customer engagement and driving sales initiatives.
- Monitored cash handling procedures for accuracy during transactions and end-of-day reconciliation.
- Handled customer inquiries and resolved complaints to improve overall satisfaction and loyalty.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Automotive Technician
6 Months- Performed routine maintenance including oil changes, tire rotations, and brake inspections.
- Assisted customers with service recommendations and explanations of repairs needed.
- Maintained a clean and organized workspace to promote safety and efficiency.
- Collaborated with team members to achieve timely service delivery on customer vehicles.
- Utilized computerized systems for service documentation and inventory management.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Barback
1 Year 8 Months- Stocked and organized bar supplies to ensure efficient service during peak hours.
- Assisted bartenders with drink preparation and customer service, enhancing guest experience.
- Maintained cleanliness and orderliness of bar area, adhering to health and safety standards.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Implemented organization strategies for tools and equipment, reducing search time during service.
Server
2 Years 2 Months- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu knowledge and service standards.
- Managed customer orders efficiently using point-of-sale systems.
- Recommended menu items based on customer preferences, boosting sales.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma
Skills
Customer service
Money handling
Time management
Customer relations
Retail operations
Sales strategies
Sales growth
Problem-solving
Languages
Spanish
Limited Working
Timeline
Assistant Manager
Smoke N More
06.2025 - 03.2026Read More
Automotive Technician
Walmart
12.2024 - 06.2025Read More
Barback
Mastros Ocean Club
03.2023 - 11.2024Read More
Server
Akashi Sushi Bar
01.2021 - 03.2023Read More
Tomball High School
High School Diploma
Read More