ELYSE HARRIS
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Collections Specialist
PECO Energy
Philadelphia
02.2026 - Current
- Conduct high-volume inbound and outbound customer calls to manage accounts, negotiate payment arrangements, and retain customers in alignment with escalation and retention policies
- Proactively reach out to existing customers to resolve balances, prevent service disconnections, and maintain long-term customer relationships
- Communicate billing updates, rate changes, and pricing initiatives clearly and compliantly; coordinate with management on accounts requiring elevated intervention
- Identify customers eligible for assistance programs, expanding engagement and penetration within the existing customer base
- Accurately document all interactions, payment agreements, and follow-up tasks in CRM/SAP.
Customer Service Representative
PECO Energy
Philadelphia
09.2023 - 02.2026
- Managed a large portfolio of customer accounts with high-volume data entry, billing maintenance, and documentation to ensure accurate, up-to-date records
- Handled collections processing, start/stop/transfer of service, and emergency calls; identified and escalated recurring issues to protect portfolio health and retention
- Collaborated across departments to resolve complex account matters and deliver consistent, solution-oriented service to existing customers
Receptionist & Salon Assistant
Ebauche En Vogue Hair Salon
Philadelphia
06.2019 - 09.2023
- Managed scheduling, billing, payment processing, and recordkeeping while operating a multi-line phone system and serving as the primary point of contact for client inquiries
Education
High School Diploma -
Archbishop John Carroll High School
Wayne, PASkills
- Microsoft Excel
- Word
- Outlook
- PowerPoint
- Teams
- Oracle
- Google Workspace
- SAP/CRM Database Management
- Salesforce
- Data entry & validation
- Billing reconciliation
- Payment processing
- Account documentation
- Recordkeeping
- Correspondence preparation
- Customer retention
- Proactive account outreach
- Escalation resolution
- High-volume task prioritization
- Cross-departmental communication
- Attention to detail
Certification
First Aid / CPR / AED — Adult & Pediatric, American Red Cross
Volunteer Experience
- PECO Jr. Infrastructure Academy, Selected Representative, 03/01/26
- PECO Care Center, Innovation Ambassador (Selected Role), 02/01/26 - Present
- Philabundance Community Kitchen, Fundraiser Volunteer, 11/01/25
- Tacony Academy Medical & Technical Skills Institute, Spring Reception Volunteer, 04/01/26
Timeline
Collections Specialist
PECO Energy
02.2026 - Current
Customer Service Representative
PECO Energy
09.2023 - 02.2026
Receptionist & Salon Assistant
Ebauche En Vogue Hair Salon
06.2019 - 09.2023
High School Diploma -
Archbishop John Carroll High School