Summary
Overview
Work History
Education
Skills
Timeline
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Elyse McFaden

San Diego,CA

Summary

Accomplished Shift Supervisor with a proven track record at Starbucks, specializing in staff development and cash handling. Excelled in maintaining high customer satisfaction through effective complaint resolution and ensuring workplace safety. Demonstrated leadership by training employees and enforcing company policies, contributing to the store's operational excellence.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Starbucks
08.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.

Customer Service Cashier

Target
11.2019 - 08.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

Granite Hill High School
El Cajon, CA

Skills

  • Cash handling
  • Workplace safety
  • Staff development
  • Safety awareness

Timeline

Shift Supervisor

Starbucks
08.2021 - Current

Customer Service Cashier

Target
11.2019 - 08.2021

Granite Hill High School

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Elyse McFaden