Elyse Ostler
Honeyville
Summary
Supervisor at Crystal Hot Springs, managed staff and handled customer service. Dealt with inquiries and complaints. Took care of any medical emergencies. Ensured that facility was operating efficiently and effectively. Mentored and trained new incoming lifeguards. Handle stressful circumstances that require critical thinking in high-pressure situations. CPR and First Aid certified to guarantee safety of guests in any situation. Effort to improve customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Supervisor
Crystal Hot Springs
03.2024 - 03.2025
- Oversaw daily tasks of the facility, ensuring smooth workflow and responsibilities were completed
- Interviewed and hired lifeguards
- Applied leadership skills and problem-solving skills to maintain the facility and address any circumstances.
- Improved customer satisfaction with timely response to inquiries, addressing concerns or complaints, and finding effective solutions.
- Taught and trained lifeguards how to effectively handle situations and finish tasks.
- Responded to emergency situations promptly and effectively.
- Handled incident reporting. Documenting any occurrence the required intervention or assistance from supervisor or staff.
- Money Handling
- Supervised lifeguards ensuring they were effectively fulfilling their job responsibilities.
- Observed weather and water conditions and alerted visitors of potential dangers and storms.
- Mentored junior staff members in lifeguard and CPR training and shared knowledge from years of previous experience.
Lifegaurd
Crystal Hot Springs
03.2023 - 03.2024
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Observed the safety and comfort of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
No Degree - General
Box Elder High School
Brigham City, UT05-2026
Skills
- Training and mentoring
- CPR and First Aid Certified
- Staff management
- Customer service
- Problem Solving
- Critical thinking
- Decision-making
- Public speaking
- Safety protocols
- Verbal and written communication
- Task delegation
- Workflow management
Certification
First Aid and CPR certified
Food Handlers Permit
Honor Roll
Made honor roll every trimester at Box Elder High School in ninth, tenth, and eleventh grade.
Timeline
Supervisor
Crystal Hot Springs
03.2024 - 03.2025
Lifegaurd
Crystal Hot Springs
03.2023 - 03.2024
No Degree - General
Box Elder High School
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