Summary
Overview
Work History
Education
Skills
Timeline
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Elyse Scott

Jersey City,NJ

Summary

Adept at operations management and fostering teamwork, I significantly enhanced client satisfaction and operational efficiency at Glopak USA. My experience spans boosting profit margins, streamlining processes, and mentoring teams for professional growth. Skilled in data-driven decision-making and cross-functional coordination, I excel in driving strategic initiatives and building strong client relationships.

Experienced with operational management and strategic planning to enhance business performance. Utilizes team leadership and resource optimization to drive success. Track record of implementing effective processes and fostering collaborative work environments.

Overview

11
11
years of professional experience

Work History

COO

Dr. Moss Jamaica
03.2021 - Current
  • Managed budgets and financial forecasting to ensure fiscal responsibility and maintain profit margins.
  • Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
  • Negotiated key partnerships with vendors, suppliers, and other stakeholders for improved collaboration and resource allocation.
  • Boosted operational efficiency by streamlining processes and implementing cost-saving measures.
  • Spearheaded strategic planning initiatives for long-term growth and profitability.
  • Mentored employees at all levels within the organization to support their professional development goals.

Carrier Procurement Representative

Eastern Drayage
02.2022 - 09.2022
  • Built a sales pipeline and nurtured them into leads and flourishing accounts
  • Extensive experience working directly with clients, preferably in relation to implementing new solutions
  • Quickly established positive relationships with clients based on professionalism, competence, and preparedness
  • Using advanced problem-solving skills; including the natural tendency to engage others in the process as necessary to develop alternative strategies to provide the client with options

Account Manager/Logistics Shipping Coordinator

Glopak USA
01.2014 - 03.2020
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Implemented cost-saving measures through thorough analysis of shipping expenditures and vendor selection process improvements.
  • Monitored shipment status to proactively resolve issues before impacting delivery timelines or customer satisfaction levels.

Education

No Degree - Business Administration And Management

BMCC
New York, NY

Skills

  • Operations management
  • Cross-functional team coordination
  • Data-driven decision making
  • Organizational development
  • Account management
  • Customer service
  • Teamwork and collaboration

Timeline

Carrier Procurement Representative

Eastern Drayage
02.2022 - 09.2022

COO

Dr. Moss Jamaica
03.2021 - Current

Account Manager/Logistics Shipping Coordinator

Glopak USA
01.2014 - 03.2020

No Degree - Business Administration And Management

BMCC

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Elyse Scott