Elysia Cotton
Cincinnati,OH
Summary
Dedicated customer service representative with honed empathy, effective communication, and problem-solving skills. Proven track record of efficiently resolving customer issues while maintaining a calm and professional demeanor.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Agent
RDI Corporation
Blue Ash, OH
08.2024 - Current
- Manage inbound support calls.
- Maintain strict confidentiality regarding customer information and sensitive data.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure they are resolved.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
Service Desk Associate
Kroger
Cincinnati, OH
08.2023 - 02.2024
- Answer telephones while complying with corporate policies.
- Process refunds, exchanges, money orders, and transfers; bill pay; gift cards; purchase orders; and provide equipment rentals.
- Run vendor reports.
- Created user accounts in order to provide access to required resources and services.
- Generated reports on service desk performance metrics such as response time and resolution rate.
Pharmacy Technician Trainee
Kroger Pharmacy
Cincinnati, OH
11.2023 - 12.2023
- Comply with local, state, and federal regulations; report all illegal activity, including robbery, theft, or fraud.
- Count, measure, and prepare the specified product using company best practices.
- Answer phone and triage calls, and answer inquiries as appropriate.
- Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Unlicensed Insurance Agent
Private Insurance
Cincinnati, OH
04.2021 - 02.2022
- Schedule appointments.
- Maintain records and files.
- Answer calls and emails from clients and prospects.
- Administrative and secretarial duties.
- Scheduled meetings with prospective clients to discuss available products and services.
Education
High School Diploma - Health Sciences
Virtual High School
Cincinnati, OH05.2021
Skills
- Empathy
- Effective Communication
- Problem-Solving Abilities
- Schedule Management
- Contract Negotiations
- Customer service abilities
- Administrative Support
Certification
Pharmacy Technician Trainee
October 2023 - October 2024
References
References available upon request.
Timeline
Agent
RDI Corporation
08.2024 - Current
Pharmacy Technician Trainee
Kroger Pharmacy
11.2023 - 12.2023
Service Desk Associate
Kroger
08.2023 - 02.2024
Unlicensed Insurance Agent
Private Insurance
04.2021 - 02.2022
High School Diploma - Health Sciences
Virtual High School
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