Elysia Quintana
Chesapeake,VA
Summary
Dedicated professional experienced in the hospitality industry, specializing in staff training and development. Proven ability to manage inventory levels and operate POS systems efficiently, ensuring exceptional service delivery and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Bartender
Torch Bistro
Norfolk, Virginia
03.2023 - Current
- Assisted in training new bartenders on techniques and menu items.
- Managed inventory levels and restocked supplies as needed.
- Engaged with customers to create a welcoming atmosphere.
- Handled customer complaints professionally to enhance satisfaction experience.
Server/Bartender
Redbones Bar and Grill
Chesapeake, Virginia
04.2020 - 03.2024
- Served tables in high-volume restaurant, ensuring exceptional guest satisfaction.
- Functioned as stand-in bartender, serving wine, beer, and mixed beverages expertly.
- Maintained food safety standards while operating restaurant equipment efficiently.
- Utilized Point of Sale (POS) systems, including TOAST, to manage orders effectively.
Server
AMF Bowling
Chesapeake, Virginia
01.2016 - 08.2020
- Provided exceptional table service in a high-traffic bowling alley setting.
- Utilized TOAST systems to enhance order processing efficiency.
Hostess/Restaurant Server
3 Amigos Mexican Resturant
Chesapeake, Virginia
01.2015 - 01.2016
- Greeted and seated guests to create a welcoming atmosphere.
- Assisted with to-go orders, ensuring accuracy and efficiency.
- Trained new employees to uphold service standards consistently.
Boardwalk Amusment
Customer Server Representative
Virginia Beach, Virginia
06.2014 - 01.2015
- Resolved guest concerns to enhance customer satisfaction.
- Maintained clean, appealing product displays to attract customers.
- Recorded daily sales to track performance and inventory levels.
Education
High School Diploma -
Hickory High School
Chesapeake, VA06-2016
Some College (No Degree) -
Centura College
Chesapeake, VASkills
- Inventory management and POS operation
- Customer relationship management
- Guest satisfaction and needs anticipation
- Staff training and development
- Effective communication skills
- Team collaboration and support
- Time management and organization
- Attention to detail and cleanliness
- Active listening and responsiveness
- Cash handling and transactions
- Outstanding customer service strategies
- Responsible alcohol service in hospitality
Timeline
Bartender
Torch Bistro
03.2023 - Current
Server/Bartender
Redbones Bar and Grill
04.2020 - 03.2024
Server
AMF Bowling
01.2016 - 08.2020
Hostess/Restaurant Server
3 Amigos Mexican Resturant
01.2015 - 01.2016
Boardwalk Amusment
Customer Server Representative
06.2014 - 01.2015
High School Diploma -
Hickory High School
Some College (No Degree) -
Centura College