Elyssa Gainey
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
2
2
years of professional experience
Work History
Sales Associate/Customer Service Representative
Kohls Department Store
05.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to ensure a visually appealing sales floor.
- Processed transactions accurately and efficiently at point-of-sale system.
- Collaborated with team members to achieve daily sales targets and improve customer service.
Front Desk Receptionist
Florida A&M University
08.2023 - 11.2024
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate staff.
- Scheduled appointments and maintained organized calendar for office efficiency.
- Processed incoming and outgoing mail, supporting daily administrative operations.
Baker
Crumbl Cookies
05.2024 - 07.2024
- Prepared cookie dough and batters according to standardized recipes.
- Operated ovens and mixers to ensure optimal baking conditions.
- Monitored baking times and temperatures for quality control.
- Decorated cookies with precision, following brand guidelines.
Education
Master of Science - Counseling
University of North Dakota
08-2025
Psychology
Florida Agricultural And Mechanical University
Tallahassee, FL05-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate/Customer Service Representative
Kohls Department Store
05.2025 - Current
Baker
Crumbl Cookies
05.2024 - 07.2024
Front Desk Receptionist
Florida A&M University
08.2023 - 11.2024
Master of Science - Counseling
University of North Dakota
Psychology
Florida Agricultural And Mechanical University
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