Summary
Overview
Work History
Education
Skills
Timeline
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Elyssa Robinson

Carson City,NV

Summary

Accomplished Assistant Manager and Executive Officer with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Through NJROTC learned how to file paperwork, teach new skills to cadets, as well as organizing fundraising and volunteer events.

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

Jack In The Box
10.2023 - Current
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Team Leader

Jack In The Box
05.2022 - 10.2023
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Supervised team members to confirm compliance with set procedures and quality requirements.

Team Member

Jack In The Box
04.2021 - 09.2021
  • Increased overall efficiency by promptly restocking supplies as required during shifts.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Worked well with teammates and accepted coaching from management team.
  • Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
  • Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Improved customer satisfaction by consistently providing friendly and efficient service.

Education

High School Diploma -

Carson High School
Carson City, NV
06.2023

Skills

  • Proficient in Excel, Word, Powerpoint, and Photoshop
  • Performance Evaluation and Monitoring
  • Delegating Work
  • Teamwork and Collaboration
  • Customer Relations
  • Staff training/development
  • Filing paperwork
  • Complex Problem-Solving
  • Computer Skills
  • Conflict Resolution

Timeline

Assistant Store Manager

Jack In The Box
10.2023 - Current

Team Leader

Jack In The Box
05.2022 - 10.2023

Team Member

Jack In The Box
04.2021 - 09.2021

High School Diploma -

Carson High School

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Elyssa Robinson