Elza Fertil
Miramar,FL
Summary
Driven Administrative Assistant with a proven track record at St. Clair Financial Services, excelling in customer relations and database management. Mastered office administration and time management, enhancing workflow efficiency by streamlining processes. Demonstrated strong problem-solving abilities, significantly improving client satisfaction and operational accuracy.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
St. Clair Financial Services
20535 NW 2nd Ave, Miami Gardens, FL, 33169
01.2009 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
No Degree -
Miami Dade College
Miami, FLMiami Central Senior High School
Miami, FL06.2001
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Filing
- Customer Relations
- Strong Problem Solver
- Documentation and Recordkeeping
- Appointment Scheduling
- Schedule Management
- Staff Management
Languages
Haitian Creole
Native or Bilingual
Timeline
Administrative Assistant
St. Clair Financial Services
01.2009 - Current
No Degree -
Miami Dade College
Miami Central Senior High School