Elza Fertil
Miramar,FL
Summary
Driven Administrative Assistant with a proven track record at St. Clair Financial Services, excelling in customer relations and database management. Mastered office administration and time management, enhancing workflow efficiency by streamlining processes. Demonstrated strong problem-solving abilities, significantly improving client satisfaction and operational accuracy.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
St. Clair Financial Services
01.2009 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
No Degree -
Miami Dade College
Miami, FLMiami Central Senior High School
Miami, FL06.2001
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Filing
- Customer Relations
- Strong Problem Solver
- Documentation and Recordkeeping
- Appointment Scheduling
- Schedule Management
- Staff Management
Languages
Haitian Creole
Native or Bilingual
Timeline
Administrative Assistant
St. Clair Financial Services
01.2009 - Current
No Degree -
Miami Dade College
Miami Central Senior High School
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