Em Brannen
Cincinnati,OH
Summary
Reliable Shift Leader with 10 years in retail and customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Excels at conflict resolution and is highly motivated to learn more and develop skills.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
08.2020 - Current
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Assistant Manager
Gap
09.2015 - 08.2020
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Bachelor of Science - Health Sciences
Arizona State University
Tempe, AZ05.2024
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Inventory control and record keeping
- Operations Management
- Conflict resolution techniques
- Negotiation
- Team Leadership
- Strong verbal and written communication
- Decision-making capabilities
- Customer Service Management
Accomplishments
- Supervised team of 20+ staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Shift Supervisor
Starbucks
08.2020 - Current
Assistant Manager
Gap
09.2015 - 08.2020
Bachelor of Science - Health Sciences
Arizona State University
Similar Profiles
Abdulwahab ChaudhryAbdulwahab Chaudhry
Barista at StarbucksBarista at Starbucks
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks
Marilyn GarciaMarilyn Garcia
Barista at StarbucksBarista at Starbucks
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Jaylin WilliamsJaylin Williams
Automotive Sales Professional at Jeff Wyler Fairfield AutomallAutomotive Sales Professional at Jeff Wyler Fairfield Automall