Em Colonese

Entering

• Review submitted timesheets to ensure compliance with reporting and program guidelines to ensure accuracy

• Updating visit records or timesheet data into appropriate software for processing within prescribed deadlines

Technical Service/Customer Service

• Provide customer service to employers and employees related to visit verification

• Perform daily review of EVV-related reports to determine potential issues with incomplete/unverified visits to be able to assist employers before payment issues occur

• Assist EVV Customer Service team in employer outreach to proactively verify incomplete visits before issues occur with timesheets

• Provide technical assistance and telephonic training around basic end user issues (login issues, password, reset, verifying visits, etc.)

• Provide customer service and technical assistance to assist users to assist with eTimesheet issues for in-scope users related to updating information across systems

• Provide technical assistance and training to coworkers regarding the State’s EVV solution

File

• Electronically file processed timesheets and other secured documents while maintaining accuracy

Edit

• After final review, sort paychecks for proper distribution

Support

• Provides any additional support to Customer Service, Data Entry or other departments within ARIS as needed

• Improved client well-being by providing personalized and compassionate in-home care services.
• Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
• Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
• Promoted client independence by encouraging participation in self-care tasks and engaging in stimulating conversations.
• Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

• Ticket sales, Loading and unloading busses, Helping with ticket issues, Answering the phone
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• In home hospice care, Changing, Feeding, Clothing, Bathing
• Improved patient comfort by providing compassionate and attentive care in their homes.
• Enhanced clients'' independence by assisting with daily living activities, such as grooming, bathing, and dressing.
• Ensured a safe environment for patients by monitoring their condition, identifying potential risks, and implementing preventive measures.
• Promoted overall well-being by preparing nutritious meals according to individual dietary needs and preferences.
• Enabled clients to attend appointments by providing reliable transportation and assistance with mobility issues.
• Developed strong relationships with patients and their families through consistent communication and empathy.

• Improved patient comfort by providing compassionate and attentive care.
• Assisted patients with daily living activities, promoting independence and wellbeing.
• Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
• Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
• Monitored vital signs and reported changes in patient condition to medical professionals promptly.

• Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
• Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
• Improved communication between residents and management through consistent updates and informative newsletters.
• Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
• Streamlined administrative processes by implementing an efficient filing system for resident paperwork.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Making phone calls, Cleaning the property, Paperwork, Inventory and logistics
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Developed strong working relationships with staff, fostering a positive work environment.
• Increased sales through effective merchandising strategies and targeted promotions.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.

• I worked as an inventory and logistics employee put away supplies picked supplies for cases that needed to be performed
• Increased plant efficiency by optimizing grout mixing procedures and equipment settings.
• Reduced downtime by performing routine maintenance on grout plant machinery and equipment.
• Improved material usage by accurately weighing and measuring raw materials for optimal grout consistency.
• Ensured timely completion of projects through efficient scheduling and allocation of resources.
• Streamlined workflow processes, resulting in increased productivity within the grout plant operations team.

• Enhanced trainee retention by developing and implementing interactive training modules.
• Increased employee productivity by conducting targeted skill development workshops.
• Streamlined onboarding process for new hires, reducing time-to-productivity ratios.
• Improved training effectiveness by incorporating real-world examples and case studies.

• Delivered fast, friendly, and accurate guest experiences, Prepared products to guest specifications and brand standards, Ensured all areas of the establishment were compliant with company cleanliness standards
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Enhanced team productivity by maintaining a clean and organized workspace for crew members.
• Ensured accurate order fulfillment with diligent attention to details while assembling meals.
• Contributed to increased sales by upselling menu items and promoting special offers.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
• Assisted in reducing wait times by efficiently managing customer queues during peak hours.
• Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
• Provided exceptional customer service, addressing concerns or issues promptly and professionally.
• Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.

• Enhanced customer satisfaction by providing efficient and courteous service.
• Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
• Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
• Handled cash transactions accurately, ensuring proper documentation for financial records.
• Collaborated with team members to improve overall service quality and guest experience.
• Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
• Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
• Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
• Participated in training programs to stay current on industry best practices and company policies.
• Provided exceptional customer service by promptly addressing guest needs and requests.