SHANNON BEGAY
Albuquerque,NM
Summary
Administrative professional with over 10 years of experience in scheduling, record tracking, correspondence, and office coordination across healthcare and property management settings. Supports leaders and teams with calendar management, Microsoft Office, electronic filing, and accurate documentation that helps daily operations run smoothly.
Overview
16
16
years of professional experience
Work History
EVV Specialist
1st Care of New Mexico
Albuquerque, New Mexico
08.2026 - 11.2026
- Reviewed client records and updated service information, ensuring accuracy and compliance for 1st Care of New Mexico.
- Facilitated care services for clients in 1st Care of New Mexico programs, enhancing client access.
- Answered service questions and guided clients through care options and procedures.
- Investigated discrepancies and gathered supporting documentation to resolve client issues.
- Worked with other departments to support efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Evaluated existing systems used for verifying customer accounts and recommended improvements.
Administrative Assistant
University of New Mexico Medical Group Safety/Quality and HR (Formerly Business Development and Property Management)
Albuquerque, New Mexico
10.2022 - 08.2026
- Scheduled meetings and monitored calendars, preventing scheduling conflicts and ensuring smooth operations.
- Maintained calendars for VP of Human Resources and Sr. Director of Quality and Safety.
- Supported scheduling for on-site and off-site meetings with UNMMG VPs, CFO, and CEO.
- Managed scheduling for tours and on-site property visits.
- Assisted with Aspire employee recognition programs and onboarding of new hires.
- Prepared and sent correspondence, memos, letters, faxes, and forms to appropriate departments.
- Used Microsoft Office tools to create reports, transcribe meeting minutes, build presentations, and complete research.
- Maintained contact lists and electronic filing systems for organized access and efficient communication.
- Supported preparation of recurring reports, meeting minutes, and meeting agendas.
- Coordinated document and receipt submissions for travel reimbursement requests, facilitating timely approvals.
- Prepared reports and presentations.
Administrative Assistant (OR Dept. Internal Transfer – Primary job position)
Presbyterian Hospital (Perioperative Departments)
10.2019 - 10.2022
- Using Excel, Word and Outlook software to generate reports, transcribe minutes from meetings, create presentations, and conduct research.
- Coordinated meetings and managed supply inventory to ensure smooth office operations.
- Assist in the preparation of regularly scheduled reports, on-call calendars and weekend call calendars.
- Handling office tasks, such as filing, generating reports and presentations.
- Produce and distribute correspondence memos, letters, faxes and forms throughout the PH perioperative departments.
- Tracked time records for Perioperative services to support accurate payroll processing.
- Conducted research and assisted with project management while maintaining office supplies for Perioperative Departments.
- Maintain contact lists and employee filing system as well as computer filing systems.
- Answered and directed phone calls while typing, copying, binding, faxing, laminating, and scanning paperwork.
Senior Secretary (PRN- Secondary Job Position)
PresNow 24/7 ED/UC Isleta, Coors, Paseo Location
07.2021 - 07.2022
- Maintained employee files, generated reports, presentations, and documents to support organizational needs.
- Setting up and scheduling meetings, managing Manager and Supervisor's Calendars
- Experience in Excel, Word, Outlook, EPIC and Teams software
- Maintain contact lists, employee and computer filing systems
- Assist in the preparation of on-call calendars, weekend calendars, leadership on-call calendars.
- Answered and directed phone calls professionally, ensuring timely communication with appropriate team members.
- Managed office tasks, including typing, copying, and filing documents, to streamline administrative processes.
- Produce and distribute correspondence memos, letters, faxes and forms throughout the PresNow facilities.
- Acted as designated time keeper, tracked time accurately across projects for the PresNow locations.
Anesthesia Technician (OR Dept.)
Presbyterian Hospital Operating Room
07.2017 - 10.2019
- Assist anesthesiologists in performing anesthetic procedures such as epidural and spinal injections.
- Administered anesthetic, adjuvant, or accessory drugs per anesthesiologist instructions.
- Assist in the routine measurement of temperature, respiration, blood pressure and heart rate during a procedure.
- Responded to emergency situations by delivering cardiopulmonary resuscitation (CPR) and basic cardiac life support (BLS) to stabilize patients.
- Verified availability of operating room supplies, medications, and gases to ensure readiness for procedures.
- Pretest and calibrate anesthesia delivery systems and monitors.
- Provided clinical instruction and training to staff on anesthesia practices, enhancing team competency and patient care.
- Participate in seminars, workshops, or other professional activities to keep updated on the of developments in anesthesiology.
- Collected samples and specimens from patients for diagnostic testing procedures.
Nurse Tech/Unit Secretary
Kaseman Presbyterian Hospital
07.2015 - 07.2017
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Show patients to examination rooms and prepare them for the physician.
- Prepare treatment rooms for patient examinations, keeping the rooms organized and clean.
- Explain treatment procedures, medications, diets, or physicians' instructions to patients.
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
- Assist physicians with pre-surgical examinations, bedside procedures such as handing them instruments or materials and/or removing sutures.
Nurse Tech/Unit Secretary
Presbyterian Hospital (MSU/Oncology Dept.)
05.2011 - 07.2015
- Provided 1 on 1 patient care/sitting with patients who were at risk for personal harm or needed the 1 on 1 care.
- Provided physical support for patients in daily living activities and assisted with physical and emotional therapy to enhance overall well-being.
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, according to medical or nursing staff instructions.
- Documented and reported observations of patient behavior, complaints, or physical symptoms to nursing staff, facilitating timely medical interventions.
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
- Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
- Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.
- Transport patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds.
- Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers.
- Record height or weight of patients and assist nurses or physicians in the operation of medical equipment or provision of patient care.
- Collected various patient specimens for laboratory analysis, such as urine, feces, or sputum.
- Exercised patients who were comatose, paralyzed, or had restricted mobility and reminded them to take medications or nutritional supplements to support recovery.
- Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician.
- Administer treatments, such as catheterizations, suppositories, irrigations or enemas as directed by a physician or nurse.
- Stocked and issued necessary medical supplies for treatment and procedures, such as dressing packs or treatment trays.
Education
University of New Mexico
05-2005
Gallup High School
05-2003
Skills
- EVV system optimization
- Compliance documentation support
- Record tracking for client services
- Client billing coordination
- Travel reimbursement
- Medical administration and telephone skills
- Microsoft Office proficiency
- Zoom, Smartsheet, and Excel expertise
- Project management
- Resource allocation
- Perioperative timekeeping
- Team collaboration
- Multi-tasking
- Interpersonal communication
- Attention to detail
- Compassionate approach
- Training program coordination
Personal Information
Title: ASSISTANT PROPERTY MANAGEMENT/ADMINISTRATIVE ASSISTANT
Timeline
EVV Specialist
1st Care of New Mexico
08.2026 - 11.2026
Administrative Assistant
University of New Mexico Medical Group Safety/Quality and HR (Formerly Business Development and Property Management)
10.2022 - 08.2026
Senior Secretary (PRN- Secondary Job Position)
PresNow 24/7 ED/UC Isleta, Coors, Paseo Location
07.2021 - 07.2022
Administrative Assistant (OR Dept. Internal Transfer – Primary job position)
Presbyterian Hospital (Perioperative Departments)
10.2019 - 10.2022
Anesthesia Technician (OR Dept.)
Presbyterian Hospital Operating Room
07.2017 - 10.2019
Nurse Tech/Unit Secretary
Kaseman Presbyterian Hospital
07.2015 - 07.2017
Nurse Tech/Unit Secretary
Presbyterian Hospital (MSU/Oncology Dept.)
05.2011 - 07.2015
University of New Mexico
Gallup High School