Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ema Halpin

San Mateo,CA

Summary

Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.

Overview

4
4
years of professional experience

Work History

Front Desk

Les Amis - Salon Et Spa
San Mateo, CA
03.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Answered telephone calls to provide information and schedule new appointments.
  • Maintained a clean work environment.

Gymnastics Coach

Peninsula Gymnastics
San Mateo, CA
06.2018 - Current
  • Coordinated with other instructors and coaches to determine student advancement and progress.
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Emphasized punctuality to students to always begin and end lesson on time.
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Collaborated with coaches, students and administrators to run high-quality program.

Sales Associate

Nordstrom
San Mateo, CA
09.2021 - 03.2022
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Processed product returns and assisted customers with other selections.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Education

Cosmetology License -

Paul Mitchell The School - San Jose
San Jose, CA
09.2022

High School Diploma -

San Mateo High School
San Mateo, CA
05.2021

Skills

  • Client Service
  • Professional demeanor
  • Relationship building
  • Excellent people skills
  • Stocking and replenishing
  • Hair Cutting and Trimming

Accomplishments

  • Design team
  • Be nice club

Timeline

Front Desk

Les Amis - Salon Et Spa
03.2022 - Current

Sales Associate

Nordstrom
09.2021 - 03.2022

Gymnastics Coach

Peninsula Gymnastics
06.2018 - Current

Cosmetology License -

Paul Mitchell The School - San Jose

High School Diploma -

San Mateo High School

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Ema Halpin