EMALEE DEJESUS
riverview,FL
Summary
Adept in critical patient engagement and adept problem-solving, my tenure at Ferman Automotive honed my ability to elevate customer satisfaction. Leveraging exceptional communication skills and adaptability, I implemented efficient scheduling systems at Smile Design Dental, enhancing office operations and client experiences.
Overview
4
4
years of professional experience
Work History
Business Development Coordinator
Ferman Automotive
lutz
09.2023 - Current
- Efficiently handle both inbound and outbound calls to assists guest with scheduling various vehicle services
- Utilize strong communication skills to coordinate appointments and ensure timely service delivery
- Conduct follow-up calls to gather feedback and address any concerns, ensuring a high level of guest satisfaction.
Scheduling Coordinator
Smile Design Dental
Tampa
07.2021 - 01.2023
- Developed and implemented scheduling policies
- Processed and approved all scheduling changes to executive calendars
- Verified insurance coverage and obtained pre-authorizations
- Made inbound and outbound calls along with handling emails, scheduling appointments and handling patient records
- Improved office operations by automating client correspondence, record tracking, and data communication.
Medical Receptionist
pediatric associates
Riverview , Florida
07.2020 - 07.2021
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Education
High School Diploma -
Gaither High School
01.2020
Skills
- Patient Engagement
- Inquiry Requests
- Critical Thinking
- Verbal and Written Communication
- Adaptability
- Attention to Detail
- Resolving Customer Issues
Timeline
Business Development Coordinator
Ferman Automotive
09.2023 - Current
Scheduling Coordinator
Smile Design Dental
07.2021 - 01.2023
Medical Receptionist
pediatric associates
07.2020 - 07.2021
High School Diploma -
Gaither High School
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