Emalee Pickens
Hidden Valley Lake,CA
Summary
Office professional prepared for this role with comprehensive experience in administrative functions, scheduling, and office management. Known for driving efficiency and streamlining processes to support organizational goals. Excels in team collaboration and adapts readily to changing needs, ensuring reliable and consistent performance. Proficient in communication and organizational skills, traits highly valued by employers
Overview
4
4
years of professional experience
Work History
Office Administrator
Armed Force Pest Control, Inc.
Middletown, CA
09.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and administrative tasks.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Confirmed appointments, communicated with clients, and updated client records.
Barista/Cashier
Indian Springs Resort and Spa
Calistoga, CA
01.2023 - 09.2023
- Assisting guests with questions about the menu and property
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Busser
Indian Springs Resort and Spa
09.2021 - 09.2023
- Setting up dining rooms for breakfast, lunch, and dinner services
- Assisting servers
- Promptly welcoming guests at their table
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Host
Indian Springs Resort and Spa
09.2021 - 09.2023
- Coordinating reservations
- Answering and returning telephone inquiries
- Managing customer requests
- Handling billing/general disputes with guests in a professional manner and directed them to the correct departments to ensure their satisfaction
- Maintaining records of guests in order to provide the best experience
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Barista/Deli Clerk
Pasquenelli’s Coffee and Italian Deli
07.2020 - 09.2021
- Making drinks and menu food items
- Maintained regular and consistent attendance and punctuality.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Associate of Science - Administration of Justice
Butte College
Oroville, CA05-2024
High School -
Middletown High School
Middletown, CA06.2021
Skills
- Customer service
- Computer Skills
- Ethics-focused
- Organizational skills
- Database entry
- Verbal communication
- Document management
- Mail handling
- Telephone reception
- Scheduling appointments
Availability
I am available to work anytime.
Awards
- Star Greenhand - In my freshman year, I was the Star Greenhand of my FFA chapter
- Middletown High School Honor Roll - I was put on the Principal's Honor Roll for having a 4.0 GPA
- Golden Mustang - I received a Golden Mustang award for outstanding character and leadership skills
- Middletown Days Rodeo Queen - 2021/2022
- Lake County Miss CCPRA Rodeo Queen - 2023/2024
Timeline
Office Administrator
Armed Force Pest Control, Inc.
09.2023 - Current
Barista/Cashier
Indian Springs Resort and Spa
01.2023 - 09.2023
Busser
Indian Springs Resort and Spa
09.2021 - 09.2023
Host
Indian Springs Resort and Spa
09.2021 - 09.2023
Barista/Deli Clerk
Pasquenelli’s Coffee and Italian Deli
07.2020 - 09.2021
High School -
Middletown High School
Associate of Science - Administration of Justice
Butte College