Emaleth Brown
Enid
Summary
Organized and detail focused administrative professional with leadership experience, excellent communication skills, and a drive for growth, eager to provide support in a professional office environment.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Tommys Express Car Wash
09.2024 - Current
- Traveled to multiple locations to train staff and management on guest services and sales techniques.
- Created and publish weekly staff schedules two weeks in advance to ensure efficient operations.
- Managed weekly inventory and supply ordering, ensuring stock levels met operational needs while staying within budget.
- Completed monthly business review reports using Microsoft Excel.
- Maintained detailed record on team member on team member performance and professional development.
- Coordinated and led teams of 6 or more employees in belt replacements and inspections to ensure proper functionality and prevent operational disruptions.
- Maintained sales goals by collaborating with team on dialogue and delivering an excellent guest experience.
- Submitted photos to the marketing team for publication on the companies social media platform.
- Reviewed video footage to investigate damage claims and verify incidents within the wash.
- Completed and delivered quarterly performance reviews for all team members.
- Delegated additional tasks to team leads to maintain cleanliness and a professional environment throughout the facility.
Shift Leader
Tommys Express Car Wash
10.2021 - Current
- Team lead of 6 employees during 3 belt replacements and 14 belt inspections, resulting in equipment functionality and avoiding wash down situations.
- Facilitated 12 audits with an average score of over 95%, ensuring strict adherence and compliance to franchise standards.
- Consistently meet or exceed sales targets by ranking as top seller among 12 employees, contributing to the growth of 6,000 members.
- Served as Team Lead since May 2022, optimizing workflows, enhancing guest experience, and playing a key role in winning the prestigious Top Wash Award in 2022.
- Trained and developed 23 new hires, including 4 senior employees to effectively execute daily tasks and safely while fostering a positive work environment.
- Coordinate hourly schedules, inventory control, and address customer inquiries to ensure satisfaction to guests.
Shift Leader
Tropical Smoothie Cafe
01.2020 - 07.2021
- Managed a team of 5, overseeing the preparation and curtain of over 2,500 smoothies and food items daily, with zero FDA food code violations.
- Handled daily cash register transfers exceeding $1,200 and managed End of Day accounting for over $2,500.
- Implemented staff health and safety standards in full compliance with the FDA's 2017 Food Code (current code at the time).
- Successfully redesigned existing inventory system, ordering and food storage practices, resulting in decreased food and waste and higher net profits.
Education
High School Diploma -
Chisholm High School
Enid, OKSkills
- Delegation and Task Management
- Customer Relations
- Conflict Resolution
- Leadership
- Inventory Tracking
- Staff Management
Timeline
Assistant Manager
Tommys Express Car Wash
09.2024 - Current
Shift Leader
Tommys Express Car Wash
10.2021 - Current
Shift Leader
Tropical Smoothie Cafe
01.2020 - 07.2021
High School Diploma -
Chisholm High School