Summary
Overview
Work History
Education
Skills
Timeline
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Emalie Diaz

Pontiac,MI

Summary

A passionate hospitality professional seeking a challenging position with a company that upholds high standards and first class customer service. Possess specialized skills in customer service, time management, and keen attention to detail. I pride myself in ensuring exceptional service and crating memorable experiences for guests.

Overview

2
2
years of professional experience

Work History

Server

Gilly’s Clubhouse and Rooftop
Detroit, USA
04.2024 - Current
  • Deliver exceptional service to guests.
  • Ensure order accuracy using strong communication skills.
  • Resolve guest issues efficiently.
  • Upselling guests on food and beverage items from a vast knowledge of menu offerings.
  • Designated staff for BEO's: detailing, set-up, service, and breakdown.

Host

Mex
Bloomfield Hills, USA
08.2023 - 04.2024
  • Ensured smooth and timely seating arrangements for incoming guests.
  • Handled reservation scheduling through phone communication.
  • Delivered exceptional service through prompt and effective communication.

Service Advocate

Target
Auburn Hills, USA
01.2023 - 07.2023
  • Addressed guest inquiries and resolved concerns.
  • Handled guest payments efficiently at check lanes.
  • Coordinated efficient guest order pickups.

Education

High School Diploma -

Avondale High School
Auburn Hills
05-2021

Still Attending - Management Development- Hospitality

Oakland Community College
Bloomfield Hills, MI

Skills

  • Detail-oriented
  • Effective Communication
  • Customer service
  • Problem-Solving
  • Collaborative Teamwork
  • Organization

Timeline

Server

Gilly’s Clubhouse and Rooftop
04.2024 - Current

Host

Mex
08.2023 - 04.2024

Service Advocate

Target
01.2023 - 07.2023

High School Diploma -

Avondale High School

Still Attending - Management Development- Hospitality

Oakland Community College

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Emalie Diaz