Eman Flores
Los Angeles,United States
Summary
I'm currently obtaining a Real Estate license and have a strong interest in marketing and media. I am frequently praised for my positive attitude, patience, and encouraging nature. I prioritize key values such as honesty, respect, integrity, and diversity. I have a lot of experience with customer service, which is beneficial since it prepares me to deal with people when I get more advanced in my real estate field. Dedicated and dependable relationship-builder with strong organizational skills and work ethic.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Sales Representative
Elim hvac inc
02.2024 - 06.2024
- Developed and managed a successful referral program that increased customer loyalty
- Negotiated successful outcomes to customer disputes and complaints
- Analyzed market trends and identified new opportunities for a client that resulted in an increase in revenue
- Developed and implemented customer service protocols to ensure compliance with company policies.
Beauty Consultant
Target
10.2023 - 01.2024
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client
- Recommended specific hair and beauty products to meet individual customer needs
- Provided personalized skincare recommendations to specifically target top concerns
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Front Desk Receptionist
Indian Wells Resort Hotel
11.2022 - 09.2023
- Confirmed important personal and payment information for compliance with security and payment card industry standards
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Scheduled, coordinated and confirmed appointments and meetings
- Maintained confidentiality of sensitive data to protect customer and business information
- Operated multi-line telephone system to answer and direct high volume of calls
- Routed incoming mail and messages to relevant personnel without delay
- Resolved customer problems and complaints.
Waitress
Chill's restaurant
02.2021 - 07.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Bussed tables during busy periods to assist staff and quickly turn over tables
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Greeted new customers, discussed specials, and took drink orders
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals.
Education
Associate Degree -
El Camino Community College District
Los Angeles, California07.2024
Financing and Investing in Infrastructure -
Universita Bocconi(Online)
07.2024
The Principles of Real Estate -
Keller Williams
03.2024
Digital Marketing & Ecommerce -
Google
08.2023
High School Diploma -
Judy Ive Burton Technology High School
Los Angeles, California06.2022
Skills
- Customer Service
- Microsoft Office
- Communication Skills
- Effective Time Management
- Leadership
- Fast Learner
- Computer Skills
- Good team player
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative/Sales Representative
Elim hvac inc
02.2024 - 06.2024
Beauty Consultant
Target
10.2023 - 01.2024
Front Desk Receptionist
Indian Wells Resort Hotel
11.2022 - 09.2023
Waitress
Chill's restaurant
02.2021 - 07.2022
Associate Degree -
El Camino Community College District
Financing and Investing in Infrastructure -
Universita Bocconi(Online)
The Principles of Real Estate -
Keller Williams
Digital Marketing & Ecommerce -
Google
High School Diploma -
Judy Ive Burton Technology High School
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