Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Figard

Arlington,TX

Summary

Dynamic professional with a robust background in customer interactions and service solutions, recognized for strong communication skills and a detail-oriented approach. Expertise in conflict resolution and problem-solving ensures high levels of customer satisfaction and loyalty. Experience in training a customer service team overseas demonstrates leadership capabilities. Adaptable to changing needs and an effective team collaborator, consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive mindset, dedicated to meeting both customer and organizational goals.

Overview

17
17
years of professional experience

Work History

Customer Service Representative/Sales Representative

Alliance Consumer Group
06.2016 - Current
  • Resolving consumer and warranty issues through email and phone calls, placing web orders for consumers, sending invoices to dealers and answering all questions concerning orders, credit memos and pricing. Entering new products into Connex. Responsible for training all new employees including offshore team in the Philippines. Responsible for handling escalated calls. Clearing retail emails, info emails and supporting order approval team during peak season. Ordering all sample products to display in our department.

Leasing Agent/ Assistant Manager

Woodland Park Apartments
06.2013 - 05.2016
  • Welcomed and leased to all future residents. Collected rent and late fees, answered phones, leased apartments, made bank deposits. Entered work orders for residence, resolved resident issues, assisted Property manager with all daily operations.

Mortgage Tax Researcher

CoreLogic
02.2009 - 10.2011
  • Researched past due property taxes for mortgage companies by contacting county tax offices for amounts. Requested checks to pay delinquent taxes and mailed payments.

Education

Certification - computerized business administration

ATI
Hurst, TX
01.1990

Skills

  • Customer support
  • Sales strategy
  • Order processing
  • Issue resolution

Languages

SPANISH (Bilingual)

Timeline

Customer Service Representative/Sales Representative

Alliance Consumer Group
06.2016 - Current

Leasing Agent/ Assistant Manager

Woodland Park Apartments
06.2013 - 05.2016

Mortgage Tax Researcher

CoreLogic
02.2009 - 10.2011

Certification - computerized business administration

ATI
Jennifer Figard