Emmnauell Mitchell
Orlando
Summary
Dynamic retail professional with a proven track record at Publix, excelling in suggestive selling and customer engagement. Adept at time management and stocking supplies, I consistently enhance shopping experiences, driving customer loyalty and increasing sales. Proficient in Microsoft Excel, Microsoft Word, and Microsoft PowerPoint. I thrive in fast-paced environments while fostering positive team collaboration.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Publix
03.2024 - 04.2025
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Merchandise Stocker
Amazon
09.2023 - 01.2024
- Maintained effective team member communication.
- Performed inventory control, such as counting, and stocking merchandise.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
Universal Associate
Universal Studios
10.2022 - 01.2023
- Delivered services to customer locations within specific timeframes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to develop and implement creative solutions to complex problems.
Paint Technician
Bathtub Refinishers
06.2022 - 09.2022
- Met exacting tolerances when sanding and sealing final finishes.
- Custom mixed colors to match customers' desired color.
- Inspected completed work for adherence to very strict guidelines and highest quality standards.
- Removed surface imperfections, applied special undercoats, and sealed seams to ready surfaces for paint application.
- Primed, painted, varnished and lacquered walls and surfaces.
- Held or positioned spray guns to direct spray onto articles.
- Turned dials, handwheels, valves or switches to regulate conveyor speeds, machine temperature, air pressure and circulation.
Education
High School Diploma -
Olympia High School
Orlando, FL05-2022
Skills
- Suggestive selling
- Time management
- Email marketing
- Stocking supplies and retail products
- Shelf merchandising
- Product restocking
- Microsoft Word certified
- Microsoft Excel certified
- Microsoft Powerpoint certified
- Good Telephone Etiquette
- Computer skills
- Adaptive team player
- Multimedia technology
Timeline
Retail Sales Associate
Publix
03.2024 - 04.2025
Merchandise Stocker
Amazon
09.2023 - 01.2024
Universal Associate
Universal Studios
10.2022 - 01.2023
Paint Technician
Bathtub Refinishers
06.2022 - 09.2022
High School Diploma -
Olympia High School
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