Jennifer Wyman
Ankeny,IA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Brown Dog Bakery
06.2021 - Current
- Utilized upselling techniques to promote additional products and increase sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed cash register after end of shift to balance and record accurate transactions.
- Recommended complementary purchases to customers, increasing revenue.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Greeted customers and helped with product questions, selections, and purchases.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Maintained clean sales floor and straightened and faced merchandise.
Food Service Worker
Subway
05.2018 - 11.2020
- Learned other teammates' work tasks to train as backup.
- Adjusted food preparation methods in accordance with customer requests.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Seasonal Cashier
Target
11.2017 - 02.2018
- Operated cash register to record transactions accurately and efficiently.
- Addressed customer needs and made product recommendations to increase sales.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
Education
Bachelor Of Liberal Arts - Liberal Arts And General Studies
Des Moines Area Community College
Ankeny, IAHigh School Diploma - None
Ankeny Centennial High School
Ankeny, IA06.2018
Skills
- Strategic Selling
- Corrective Actions
- Suggestive Selling
- Customer Assistance
- Cash Handling
- Product and Service Sales
- Retail Sales
- Store Opening and Closing
- Persuasive Selling
- Loyalty Promotion
- Product Recommendations
- Display Building
- Teamwork and Collaboration
- POS System Operations
- Answering Customer Questions
- Store Policies and Procedures
- Returns and Exchanges
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Leadership
- Goal-Driven
Timeline
Retail Sales Associate
Brown Dog Bakery
06.2021 - Current
Food Service Worker
Subway
05.2018 - 11.2020
Seasonal Cashier
Target
11.2017 - 02.2018
Bachelor Of Liberal Arts - Liberal Arts And General Studies
Des Moines Area Community College
High School Diploma - None
Ankeny Centennial High School
Similar Profiles
Vivianne NashVivianne Nash
Barista at Brown Dog Coffee CompanyBarista at Brown Dog Coffee Company
Ethan BeckEthan Beck
Restaurant Busser at Brown Dog RestaurantRestaurant Busser at Brown Dog Restaurant
Anna MuñozAnna Muñoz
Hostess at The Brown Dog CaféHostess at The Brown Dog Café