Eman Mohamed
Shawnee
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Administrator
Radisson Hotels, LLC
09.2022 - Current
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the sales team for strategic planning.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
Sales Associate
T-Mobile, Custom Wireless
02.2020 - 09.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Telesales Team Leader
Sprint Headquarters
04.2018 - 01.2020
- Optimized call scripts to maximize lead conversion rates and minimize customer objections.
- Enhanced customer satisfaction with proactive issue resolution and prompt followups.
- Reduced employee turnover through effective leadership practices that nurtured a positive work environment and fostered professional development opportunities.
- Improved sales team performance by implementing effective training and coaching strategies.
- Generated leads and established relationships with potential customers through outbound telephone calls.
Sales Associate
Sprint By Wireless Lifestyle
03.2017 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Retail Sales Associate
Piercing Pagoda Of Zale
11.2016 - 01.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Performed Piercings in a precise, professional and hygienic matter.
Cashier
Victoria's Secret & PINK
12.2016 - 03.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Shift Leader
Sheridan Frozen Custard
08.2015 - 11.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
No Degree - Dental Hygiene
Johnson County Community College
Overland Park, KSNo Degree - Phlebotomy
Metropolitan Community College
Kansas City, MOHigh School Diploma -
Shawnee Misson Northwest
Shawnee, KS05.2015
Skills
- Report Generation
- Cross-selling strategies
- Sales team training
- Salesforce
- Bilingual in Arabic
- Professional Customer Service
- Problem-solving skills
- Verbal and written communication
Accomplishments
- Managed the Top salesman award winning sales team at Sprint by wireless Lifestyle.
Certification
- phlebotomy Clinical training - 80 hours ( February 13th, 2023- February 24th , 2023)
Languages
Arabic
Native or Bilingual
Timeline
Sales Administrator
Radisson Hotels, LLC
09.2022 - Current
Sales Associate
T-Mobile, Custom Wireless
02.2020 - 09.2022
Telesales Team Leader
Sprint Headquarters
04.2018 - 01.2020
Sales Associate
Sprint By Wireless Lifestyle
03.2017 - 04.2018
Cashier
Victoria's Secret & PINK
12.2016 - 03.2017
Retail Sales Associate
Piercing Pagoda Of Zale
11.2016 - 01.2018
Shift Leader
Sheridan Frozen Custard
08.2015 - 11.2016
No Degree - Dental Hygiene
Johnson County Community College
No Degree - Phlebotomy
Metropolitan Community College
High School Diploma -
Shawnee Misson Northwest
- phlebotomy Clinical training - 80 hours ( February 13th, 2023- February 24th , 2023)
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