Eman Tomina
Clinton Township
Summary
Dynamic professional with extensive experience as a Receptionist Administrator at Michigan Hand And Wrist, excelling in appointment scheduling and customer service. Proven ability to enhance patient flow and maintain organized filing systems, contributing to a positive work environment through strong interpersonal skills and effective multitasking.
Overview
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Work History
Receptionist Administrator
Michigan Hand And Wrist
- Managed front desk operations, greeting patients and directing them to appropriate services.
- Scheduled appointments using electronic health record systems, ensuring optimal patient flow.
- Assisted in handling patient inquiries, providing accurate information about services and procedures.
- Maintained organized filing system for patient records, enhancing access to information.
- Processed insurance claims and verified coverage, ensuring compliance with healthcare regulations.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Shift Manager
McDonald's
- Supervised team during shifts to ensure efficient operations and service quality.
- Trained new employees on protocols, processes, and customer service standards.
- Managed inventory levels, facilitating timely restocking of essential supplies.
- Implemented operational improvements to enhance workflow and reduce wait times.
- Resolved customer complaints promptly, maintaining high satisfaction rates and brand loyalty.
- Monitored compliance with health and safety regulations, ensuring a clean work environment.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Education
BBA - Business Administration
Baker College
Clinton Township, MI06.2009
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Appointment scheduling
- Scheduling appointments
- Visitor assistance
- Customer service
- Data entry
- Microsoft office
- Multitasking and organization
- Administration and operations
Languages
Arabic Chaldean
Full Professional
Timeline
Receptionist Administrator
Michigan Hand And Wrist
Shift Manager
McDonald's
BBA - Business Administration
Baker College