Emani Burgos
Buffalo,NY
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at The Original Pancake House. Proven ability to enhance guest engagement and satisfaction through efficient multi-table service and accurate cash handling. Committed to maintaining high standards in fast-paced environments while fostering team collaboration.
Overview
13
13
years of professional experience
Work History
Server
The Original Pancake House
07.2021 - Current
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Managed order accuracy and timely delivery to enhance customer satisfaction.
- Collaborated with kitchen staff to coordinate meal preparation and ensure quality standards.
- Assisted in training new servers on menu details and service protocols.
- Handled cash transactions accurately, balancing cash register at end of shifts.
- Adapted to shifting priorities during peak hours, maintaining efficiency in service delivery.
- Resolved guest complaints promptly, enhancing overall dining experience and customer loyalty.
Server
Chefs
Buffalo, NY
08.2020 - 04.2023
- Delivered exceptional customer service in a fast-paced environment, enhancing guest satisfaction.
- Managed multi-table service efficiently, ensuring timely order delivery and accuracy.
- Collaborated with kitchen staff to streamline food preparation
- Maintained cleanliness and organization of dining area to comply with health regulations.
- Served food and beverages promptly with focused attention to customer needs.
Pharmacy Technician
Neighborhood Health Center
Buffalo, NY
12.2019 - 07.2020
- Managed medication dispensing and ensured accuracy in prescription processing.
- Trained and mentored junior pharmacy staff on operational procedures and best practices.
- Collaborated with healthcare providers to streamline patient care and improve medication adherence.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
Metcare Pharmacy
Buffalo, NY
06.2018 - 12.2019
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Administrative Assistant Intern
BestSelf Behavioral Health
Buffalo, NY
08.2016 - 05.2018
- Supported data entry and maintenance of patient records within electronic health record systems.
- Organized and prepared materials for meetings, enhancing team collaboration and efficiency.
- Processed incoming correspondence and routed information to appropriate personnel promptly.
- Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced team communication by responding to internal requests and inquiries in a timely manner.
Pharmacy Technician
Rite-Aid Pharmacy
Buffalo, NY
08.2013 - 05.2018
- Conducted quality assurance checks on compounded medications for compliance with safety standards.
- Assisted in developing training materials to enhance team knowledge of pharmacy protocols.
- Led initiatives to improve workflow efficiency, reducing patient wait times for prescriptions.
- Monitored regulatory compliance, ensuring adherence to state and federal pharmacy laws.
Education
High School Diploma -
Leonardo Da Vinci High School
Buffalo, NY06.2013
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Safe food handling
High volume dining
Timeline
Server
The Original Pancake House
07.2021 - Current
Server
Chefs
08.2020 - 04.2023
Pharmacy Technician
Neighborhood Health Center
12.2019 - 07.2020
Pharmacy Technician
Metcare Pharmacy
06.2018 - 12.2019
Administrative Assistant Intern
BestSelf Behavioral Health
08.2016 - 05.2018
Pharmacy Technician
Rite-Aid Pharmacy
08.2013 - 05.2018
High School Diploma -
Leonardo Da Vinci High School