Emani Hamilton
Prestige Medical Services
Beaumont
1
Certification
4
years of professional experience
My expertise has significantly improved patient satisfaction and operational efficiency, showcasing my ability to navigate high-pressure environments with professionalism and a keen understanding of customer service. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Hard worker, very dependable and reliable.
Work History
Medical Receptionist
1 Year 5 Months- Managed patient scheduling and appointments, optimizing office workflow and reducing wait times.
- Assisted in maintaining electronic health records, enhancing data accuracy and retrieval efficiency.
- Provided exceptional customer service by addressing patient inquiries and resolving concerns promptly.
- Collaborated with healthcare professionals to facilitate seamless patient care through effective communication.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Processed and coordinated patient referrals, ensuring compliance with healthcare regulations.
Patient Services Representative
1 Year 2 Months- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Engaged with patients to provide critical information.
Paralegal Secretary
1 Year 3 Months- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Conducted detailed client intakes and entered information into company database.
- Promoted a positive work environment by providing training and guidance to junior paralegals or interns as needed.
- Communicated pertinent information to clients via phone, email, and mail.
Education
Associate of Arts - Business Administration And Management
- Dean's List
- 3.6 GPA
Skills
Insurance Verification
Patient Registration
Appointment Scheduling
Patient/client confidentiality
Communications
Microsoft
Certification
BLS (Basic Life Support) Certified
Timeline
Medical Receptionist
Prestige Medical Services
01.2025 - CurrentRead More
Patient Services Representative
Pfizer Vyndalink
06.2023 - 08.2024Read More
Paralegal Secretary
Hardin County District Attorney's Office
03.2022 - 06.2023Read More
Arkansas Baptist College
Associate of Arts from Business Administration And Management
Read More
Skills
- HIPAA Compliance
- Medical Terminology
- CPR (adult/child/infant/choking), AED & First Aid trained/certified