Emani Sims
Jamaica
Summary
Proven Assistant Manager at Cuts and Slices Pizzeria, adept in money handling and enhancing customer relations, significantly improved financial accuracy and customer satisfaction. Skilled in team motivation and efficient employee scheduling, showcasing strong communication and excellent time management. Achievements include mentoring staff and implementing training programs to elevate service standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Cuts and Slices Pizzeria
03.2023 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Established team priorities, maintained schedules and monitored performance.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Executive Assistant
Blaq House Customs
03.2022 - 03.2024
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Organized and coordinated conferences and monthly meetings.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Assisted in administrative tasks and maintained organized records
- Ensured accurate tracing of employee hours and attendance
- Answered high volume of phone calls and email inquiries.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Took notes and dictation at meetings.
Administrative Assistant
Lighthouse Counseling and Family Resource Center
05.2020 - 03.2022
- Serve as Administrative Assistant for a mental health office of multi-counselors
- Greet and manage patients
- Draft correspondence, memos, and emails
- schedule and coordinate meetins, appointments, and travel arrangements
- Record, transcribe, and distribute minutes of meetings
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintain patient confidentiality
Education
High School Diploma -
Floral Park Memorial High School
Floral Park, NY06-2015
Skills
- Money Handling
- Customer Relations
- Team motivation
- Quick learner with a proactive attitude
- Strong communicaton skills
- Excellent time managment
- Employee Scheduling
- Recruiting and interviewing
Certification
Food Handlers License
Languages
Haitian creole
Limited Working
Timeline
Assistant Manager
Cuts and Slices Pizzeria
03.2023 - Current
Executive Assistant
Blaq House Customs
03.2022 - 03.2024
Administrative Assistant
Lighthouse Counseling and Family Resource Center
05.2020 - 03.2022
High School Diploma -
Floral Park Memorial High School
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