Emani Thompson
Spring,TX
Summary
Seasoned Claims Processor with 6 years of experience in insurance analysis and claims management. Skilled in evaluating policies, processing claims, and ensuring accurate compensation in line with company procedures. Seeking a Claims role to leverage expertise in policy analysis, client interaction, and data-driven reporting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Analyst
DXC Technology
Remote, TX
04.2024 - 12.2024
- Analyzed insurance policies to assess risk factors, ensuring balanced protection for the company and policyholders
- Managed policy adjustments, conducted data reviews on lapsed coverages, and ensured the accuracy of insurance records
- Utilized specialized software to evaluate policy risks and provided personalized policy recommendations to clients based on their individual needs
Claims Processor
Capital Staffing, Inc
Spring, USA
10.2022 - 03.2024
- Analyzed and processed insurance claims to maintain accuracy and efficiency, ensuring adherence to company policies and timely compensation for claimants
- Coordinated with clients and insurance companies to gather necessary documentation and information for claim substantiation
- Compiled and prepared detailed reports through comprehensive data collection and analysis, contributing to process improvement strategies
Remote Customer Service Representative
Champion Energy Services
Houston, USA
02.2018 - 06.2022
- Addressed customer inquiries and resolved issues, providing a high level of service in a high-volume call environment
- Processed payments and updated account information, ensuring accuracy in data management
- Interacted with customers via phone, email, and chat, enhancing customer satisfaction and engagement
- Executed administrative tasks and maintained meticulous records through proficient data entry
Education
High School Diploma - General Studies
Spring High School
01-2020
Skills
- Microsoft Word
- The Email Center
- Outlook
- Word Perfect
- Adp
- Typing 50 WPM
- Microsoft Excel
- Data Entry
- Communication Skills
- Customer Service
- English
- Windows
- Customer Support
- Microsoft Office
Certification
- Notary public, National notary association, 2024
- Driver's License
- CPR Certification
Timeline
Insurance Analyst
DXC Technology
04.2024 - 12.2024
Claims Processor
Capital Staffing, Inc
10.2022 - 03.2024
Remote Customer Service Representative
Champion Energy Services
02.2018 - 06.2022
High School Diploma - General Studies
Spring High School