EMAN ISSA ABOUKALLOUB
Summary
Accomplished and results-oriented professional with over 22 years of experience in driving continuous improvements across various sectors. Proficient in implementing business strategies and plans to achieve the objectives. Adept at formulating and implementing strategies that enhance revenue growth, minimize losses, and improve customer retention. Proven negotiator with exceptional communication and problem-solving skills, committed to delivering outstanding results and fostering collaborative relationships.
Overview
20
20
years of professional experience
Work History
Senior Coordinator, City Management
Qatari Diar Real Estate Investment Company
10.2022 - Current
- Manage and Coordinate City management department day-to-day tasks to ensure an efficient time management process.
- Developed and implemented continuous reporting systems for the Registration Department and Owner Association & Community Management, delivering detailed insights on a weekly, monthly, and quarterly basis to the Director.
- Manage client complaints, providing tailored solutions in alignment with company policies and compliance standards.
- Collaborated in data migration to Yardi, analyzing the database, and proposing solutions to address various challenges that arose during the migration process.
- Lead Yardi system initiatives focused on community management. Implemented functions within Yardi to improve collection processes through enhanced technical support.
City Management Executive
Qatari Diar Real Estate Investment Company
05.2020 - 10.2022
- Coordinated the preparation, distribution, and filing of internal and external correspondence in compliance with the policy.
- Logged communications, updated document statuses, and generated reports to ensure accurate tracking and visibility of information.
- Collaborated closely and efficiently with the Directorate office and City Management, maintaining awareness of upcoming commitments and responsibilities.
Collection Supervisor
International Bank of Qatar (IBQ)
07.2010 - 06.2019
- Monitored delinquent accounts (0-180 days) to expedite collections and restructure credit limits, promoting a healthy portfolio.
- Developed collection strategies for job-loss cases, conducted negotiations, and designed monthly payment plans to minimize losses and default risks.
- Monitored customer accounts for suspicious transactions and collaborated on assessment tools to identify early warning signs, ensuring customer integrity.
- Generated technical and management reports on portfolio performance, delinquencies, and financial impacts for strategic analysis.
- Implemented processes to streamline collection efforts such as automated email reminders and phone calls.
- Conducted weekly meetings with collection staff to discuss progress, issues, and best practices.
- Coordinated with legal counsel to initiate legal proceedings when necessary.
- Negotiated settlements with delinquent customers in order to resolve their accounts without initiating legal proceedings.
Senior Collections Officer/ Premier-VIP-Staff & Corporates
HSBC Bank
02.2006 - 03.2009
- Drove revenue growth by enhancing collections from VIP, corporate, and job-loss customers with overdue accounts (0-220 days).
- Lead the collections team in proactive efforts and ensured compliance with legal and regulatory standards for credit line delinquencies.
- Developed and negotiated payment plans to recover funds, facilitated settlements per authority guidelines, and prepared month-end reports for management.
Loan Coordinator – Vehicle Finance
Arab Bank
01.2005 - 12.2005
- Presented organization and coordination support to vehicle loans operations- ensured all forms are properly filled and documentation complete and presented the file to the Credit Risk Department for subsequent approval.
- Supported and maximized the effectiveness of sales operations to assure positive professional services, revenue growth, positive impact on margin and high customer satisfaction.
Education
Finance for non-Financial Leaders -
CELEMI
01-2024
Creative Thinking, Problem Solving & Decision -Making -
Human Network International
01-2024
Bachelor’s degree - special education
University of Yemen
01-2016
Supervisory Skills Training -
International Bank of Qatar
01-2015
Banking Courses -
HSBC Bank
01-2006
Office Management Diploma -
Aptech Qatar
01-2005
Microsoft Certificate System Engineer Diploma -
New Horizon Institute
01-2004
Skills
- Collections and Recovery Planning : Expertise in developing strategic plans that enhance recovery rates and minimize outstanding debts
- Analytical Skills : Strong ability to analyse financial data and market trends to inform decision-making and optimize strategies
- Plan Realization : Proven track record in formulating and implementing strategies that enhance departmental performance and optimize workflows for increased efficiency and effectiveness
- Restructuring Strategist : Proven track record in formulating and implementing restructuring initiatives that lead to operational efficiency and improved financial performance
- Minimizing Losses : Focused approach to identifying risk factors and implementing preventative measures that significantly reduce financial losses
- Negotiator and Influencer : Skilled negotiator with the ability to influence stakeholders, driving positive outcomes in challenging situations
- Team Management : Adept at leading and motivating teams to achieve high performance, fostering a collaborative work environment
- Database Management : Experienced in designing, maintaining, and optimizing databases for data integrity and accessibility
Languages
- Arabic
- English
Personal Information
- Date of Birth: 07/26/85
- Nationality: Jordanian
- Marital Status: Married
- Visa Status: Husband’s Sponsorship
Timeline
Senior Coordinator, City Management
Qatari Diar Real Estate Investment Company
10.2022 - Current
City Management Executive
Qatari Diar Real Estate Investment Company
05.2020 - 10.2022
Collection Supervisor
International Bank of Qatar (IBQ)
07.2010 - 06.2019
Senior Collections Officer/ Premier-VIP-Staff & Corporates
HSBC Bank
02.2006 - 03.2009
Loan Coordinator – Vehicle Finance
Arab Bank
01.2005 - 12.2005
Finance for non-Financial Leaders -
CELEMI
Creative Thinking, Problem Solving & Decision -Making -
Human Network International
Bachelor’s degree - special education
University of Yemen
Supervisory Skills Training -
International Bank of Qatar
Banking Courses -
HSBC Bank
Office Management Diploma -
Aptech Qatar
Microsoft Certificate System Engineer Diploma -
New Horizon Institute