Emanuel Jordan
Warner Robins ,GA
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Ciox Healthcare
Alpharetta, GA
04.2018 - 04.2023
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for Number employees.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Answered questions and provided information to customers about new software or hardware.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Collaborated with cross-functional teams to ensure seamless IT support during major company initiatives.
- Participated in after-hours on-call rotations providing continuous coverage for urgent technical matters affecting the organization.
- Improved response times by creating a knowledge base of common issues and resolutions accessible to all support staff.
- Updated software to safeguard against security flaws.
- Identified potential areas of improvement in IT infrastructure through regular audits and made recommendations for enhancements accordingly.
- Contributed to the development of internal tools that improved workflow automation within the IT department.
- Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Assisted with updating technical support best practices for use by team.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Did specials projects for new employees and sending equipment, computers , desk top and keyboards with head phones for them to start
- Work at the headquarters and cooperate office and making sure the hospital that listed under us do not have any it problems.
- When customer or employers sent their lab tops in I would have to take the computer apart take the mother board out and put a new one in and with a new battery and replace it to see if it would come on.
- Would remote in and use my information to log in to someone computer to show them the problem and fix it.
- Developed and maintained network infrastructure for a financial services organization, resulting in improved security and reliability.
- Utilized advanced technologies such as Linux, Apache, Windows Server and MySQL to create complex web-based applications.
- Installed and configured hardware and software, including servers, printers, routers, and switches.
- Utilized advanced technologies such as Linux, Apache, Windows Server and MySQL to create complex web-based applications.
Expediter
Robins Airforce Base
Warner Robins Ga
05.2023 - Current
- Safely operated forklift to transport materials within the warehouse, reducing manual labor efforts.
- Loaded and unloaded trucks efficiently, ensuring proper placement of products to minimize damage during transit.
- Enhanced workplace safety by complying with all OSHA regulations and company guidelines.
- Ensured timely order fulfillment by accurately picking and packing items for shipment.
- Reduced product damage incidents through careful handling of fragile items during transportation and storage processes.
- Demonstrated adaptability in performing multiple roles when necessary, including receiving, stocking, picking, packing, and shipping duties.
- Contributed to on-time delivery rates through prompt order processing and efficient material handling techniques.
- Assisted in inventory management tasks, conducting regular cycle counts to maintain accurate records.
- Collaborated with team members to complete daily goals, fostering a productive work environment.
- Maintained a strong record of punctuality and attendance, contributing to the overall productivity and success of the team.
- Decreased equipment downtime with consistent pre-operation inspections and routine maintenance tasks.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Communicated with floor managers to determine merchandise placement.
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
- Drove equipment from one site to another to deliver tools and complete jobs.
- Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
Education
Associates - Computer Information System
Ashworth College
Norcross, GA06.2021
High School - High School Diploma
North Side High School Ga
Warner Robins Ga 05.2017
Skills
- Inventory Control
- Team Member Training
- Guest service
- Strong Organization
- IT Troubleshooting
- IT Documentation
- Information Security
- Troubleshooting
- Technical issue analysis
Certification
- Ccnp
- Comptia
- CISA
- Cism
- Ceh
Timeline
Expediter
Robins Airforce Base
05.2023 - Current
IT Support Specialist
Ciox Healthcare
04.2018 - 04.2023
Associates - Computer Information System
Ashworth College
High School - High School Diploma
North Side High School Ga