Emanuel Paschall
Durham,NC
Summary
Desire to Learn, willing to travel/relocate for the right oppurtunity.
Overview
13
13
years of professional experience
Work History
Customer Service Manager
Cyberskills
Durham, NC
10.2019 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Phone Sales Representative
Dealer Supply
Durham, NC
07.2015 - 08.2019
- Boosted customer satisfaction by providing knowledgeable product information and addressing concerns promptly.
- Maintained high call volume for increased sales opportunities with efficient time management skills.
- Nurtured long-lasting client relationships by offering personalized solutions for their needs.
- Streamlined the sales process with effective communication, resulting in quicker deal closures.
Automotive Sales Manager
Burns Chevrolet Cadillac
Rock Hill, SC
03.2011 - 01.2015
- Increased dealership revenue by developing and implementing effective sales strategies tailored to customer needs.
- Enhanced customer satisfaction levels by providing exceptional service and addressing concerns promptly.
- Boosted team performance by conducting regular coaching sessions, performance reviews, and goal-setting exercises.
- Streamlined sales process with the integration of CRM tools, resulting in improved lead tracking and follow-up procedures.
Education
No Degree - Sports Management
Hampton University
Hampton, VA05.2006
Skills
- One Call Resolution
- Staffing coordination
- Quality Assurance
- Regulatory Compliance
- Call Center Operations
- Sales expertise
Timeline
Customer Service Manager
Cyberskills
10.2019 - Current
Phone Sales Representative
Dealer Supply
07.2015 - 08.2019
Automotive Sales Manager
Burns Chevrolet Cadillac
03.2011 - 01.2015
No Degree - Sports Management
Hampton University