Emanuel Perez
Cape Coral,Fl
Summary
Customer-focused, performance-driven employee with extensive experience and verifiable success in the areas of Law Enforcement, Body Removals and Transport, and communications and Information Technology. Strong ability to develop strategic plans and drive execution to increase proper scene preservation, development, and proper retrieval and storage of evidence. Dedicated leader equipped with an entrepreneurial mindset, advanced technical skills, and exceptional customer service delivery.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Retail Sales Associate
Up In Smoke In The Cape
Cape Coral, FL
06.2018 - Current
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Informed customers of current store promotions to encourage additional sales purchases.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Folded and arranged merchandise in attractive displays to drive sales.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Maintained clean sales floor and straightened and faced merchandise.
- Issued receipts and processed refunds, credits or exchanges.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections and purchases.
Corpse Removal
Mortuary Transporter, Gallaher Funeral Home
Fort Myers, Florida
11.2017 - 01.2018
- Coordinated body removal for local Funeral home and Medical Examiners office
- Increased pick up times by 15% saving Medical Examiners hours of time to conduct more extent and accurate autopsies
- Conducted proper body removals with no injuries to over 950 dead bodies to include cadavers, decomposed and natural deaths
- Supervised and trained individuals on proper paperwork and transport techniques
- Oversee the preparation and care of the remains of people who have died
- Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services
- Provide or arrange transportation between sites for the remains, mourners, pallbearers, clergy, or flowers
- Manage funeral home operations, including the hiring, training, or supervision of embalmers, funeral attendants, or other staff.
Law Enforcement officer
Security Forces, United States Air Force
Sumter, South Carolina
03.2013 - 04.2017
- For the United States Air Force, Patrolled and guarded the installation and the population of over 100,000 military members and family
- Dynamic and experienced Supervisor, Instructor, and keen manager with the proper attitude and commitment to the success of its personnel and organization
- Monitored and Conducted thorough searches of vehicles to include sedans and
- UV's and even Cargo trucks and 18 wheelers
- Seized over 120 pounds of illegal drugs and weapons and maintained the safety of the base
- Supervised over fellow airman and trained them on their jobs and how to properly fill out paperwork related to their jobs.
- Initiated collaboration between community members and police department to strengthen communication and trust.
- Apprehended suspects, read Miranda Rights and transported offenders to jail.
- Responded quickly to suspected bomb threats and evacuated buildings to search for explosive devices.
Customer Service
Publix
Miami, Florida
01.2010 - 12.2012
- Provided information and redirected phone calls to proper store departments
- Managed and supervised monetary items well over thousands of dollars and
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
- Welcomed, greeted and assisted guests in high-traffic store, generating $600,000 of dollars in business.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Bachelor of Science - Forensic Science
Keiser University
Associate of Science - Information Technology
Keiser University
Fort Myers, FL 01.2019 - 03.2020
Skills
Attention to detail
Ability to work autonomously
Bilingual
Microsoft excel
Store opening and closing
Teamwork and Collaboration
Dependable and Responsible
Timeline
Associate of Science - Information Technology
Keiser University
01.2019 - 03.2020
Retail Sales Associate
Up In Smoke In The Cape
06.2018 - Current
Corpse Removal
Mortuary Transporter, Gallaher Funeral Home
11.2017 - 01.2018
Law Enforcement officer
Security Forces, United States Air Force
03.2013 - 04.2017
Customer Service
Publix
01.2010 - 12.2012
Bachelor of Science - Forensic Science
Keiser University