Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Emanuel Roman Jr

Kissimmee,FL

Summary

Motivated and hardworking college student pursuing an Associate of Arts degree, with a strong academic background in English, government, and humanities. Recognized for reliability, adaptability, and a proven ability to balance coursework with employment while maintaining high performance. Skilled in communication, research, critical thinking, and problem-solving, with hands-on experience in teamwork, training, and customer service. Passionate about continuous learning and professional growth, and eager to contribute dedication, resilience, and strong work ethic toward future career opportunities.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front End Service TA

Walmart
12.2024 - Current
  • Resolved customer inquiries and complaints to enhance satisfaction.
  • Conducted thorough price checks for customers, guaranteeing transparency and accuracy in transactions.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Trained new employees on cashier operations, fostering competence in register use, customer interaction techniques, and store policies.
  • Handled returns and exchanges professionally while adhering to company policy guidelines, ensuring satisfactory resolutions for customers.
  • Managed operations of service desk, ensuring timely resolution of issues.

Front of House Trainer

Chick-fil-A
12.2023 - 11.2024
  • Trained staff on front of house procedures and customer service standards.
  • Assisted in onboarding new employees, ensuring understanding of operational protocols.
  • Developed training materials to enhance team knowledge and efficiency.
  • Observed team performance, providing constructive feedback for improvement.
  • Implemented best practices for hygiene and safety compliance in dining areas.
  • Supported management in maintaining high levels of customer satisfaction through effective training.

Education

Associate of Arts - General Studies

Valencia College
Kissimmee, FL 34744
08-2026

High School Diploma -

Poinciana High School
2300 S Poinciana Blvd, Kissimmee, FL 34758
05-2024

Skills

  • Positive attitude
  • Effective communication
  • Calm and patient demeanor
  • Computer skills
  • Relationship building
  • Attention to detail
  • Coaching and mentoring
  • Performance improvement

Certification

ServSafe: Food Protection Manager Certification

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Front End Service TA

Walmart
12.2024 - Current

Front of House Trainer

Chick-fil-A
12.2023 - 11.2024

Associate of Arts - General Studies

Valencia College

High School Diploma -

Poinciana High School

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