Emanuela Nikollaj
70A CROTEN AVE,NY
Summary
Dynamic business professional with a keen eye for administrative excellence and exceptional customer service, consistently ensuring smooth daily operations and high client satisfaction. Proven track record in managing reception duties with precision and efficiency. Thrives in collaborative team environments, adeptly adapting to dynamic demands while showcasing strong multitasking and problem-solving skills. Committed to driving organizational success through meticulous attention to detail and proactive support.
Overview
4
4
years of professional experience
Work History
Receptionist
X-Treme Tanning
New York, NY
09.2025 - Current
- Managed front desk operations, ensuring smooth check-in and check-out processes for clients.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of reception area to enhance client experience.
- Scheduled appointments efficiently, optimizing staff availability and client needs.
Waitressing / Server
105-ten Bar & Grill
New York, NY
07.2024 - Current
- Executed service operations across two locations, Michigan and New York, demonstrating adaptability and commitment.
- Acquired proficiency in diverse computer programs, demonstrating extensive knowledge in various technical tasks.
- Cultivated strong relationships with coworkers and supervisors. Supported customer interactions to enhance satisfaction. Resolved customer-related issues effectively and efficiently.
- Adapted quickly to changing environments and maintained high levels of alertness. Developed confidence and improved social interactions through diverse experiences.
- Provided outstanding customer service by efficiently resolving guest inquiries and requests.
- Facilitated collaboration with kitchen staff to guarantee timely and precise food order fulfillment.
Cashier
Marathon Gas Station
Shelby Twp., MI
02.2022 - 06.2024
- Maintained cleanliness and safety protocols in the workplace while supervising fuel pump activities.
- Handled customer inquiries and complaints with professionalism, reinforcing brand loyalty through effective service.
- Executed cash and credit/debit handling processes while demonstrating extensive knowledge of computer systems.
- Processed customer transactions efficiently using point-of-sale systems.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
Education
High School Diploma -
Real Estate Development Licence - Real Estate
The CE Shop
Part-time Classes - Business Administration
Hudson Valley Community College
Troy, New York, NYSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
Communication
I have great customer service skills. Rather it is dealing with communication, problem-solving and interpersonal skills. I’ve acquired amazing operational and organization skills as well as strong workplace strengths.
Timeline
Receptionist
X-Treme Tanning
09.2025 - Current
Waitressing / Server
105-ten Bar & Grill
07.2024 - Current
Cashier
Marathon Gas Station
02.2022 - 06.2024
High School Diploma -
Real Estate Development Licence - Real Estate
The CE Shop
Part-time Classes - Business Administration
Hudson Valley Community College