Emanuele Rigano
New Tork,NY
Summary
Dynamic leader with proven success in employee management and customer relations at Tarallucci E Vino. Skilled in POS systems and policy enforcement, I enhanced team productivity and boosted customer satisfaction. Expert in scheduling, training, and problem resolution, achieving significant improvements in operational efficiency and employee morale. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
11
11
years of professional experience
Work History
Floor Manager
Tarallucci E Vino
10.2019 - 09.2024
- Managed team of 15 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw supply restocking, area cleaning, and product organization.
- Performed closing procedure 5 times weekly by balancing cash drawers and reconciling credit card transactions.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
Server/Capitan
Piccola Cucina
06.2017 - 10.2019
- Boosted overall efficiency by effectively delegating tasks among team members.
- Assisted in scheduling server shifts to ensure adequate coverage during peak hours without sacrificing quality of service provided.
- Coordinated seamless transitions between courses by efficiently clearing dishes while minimizing disruption to diners'' conversations.
- Increased teamwork amongst servers through consistent communication and support during shifts.
- Trained new servers on restaurant procedures, menu items, and customer service standards.
Legislative Assistant
Palazzo Madama
02.2016 - 04.2017
- Monitored legislative developments by attending hearings, briefings, and meetings to stay informed on current matters.
- Managed daily office operations, ensuring efficient workflow and prioritizing tasks for optimal results.
- Streamlined internal communication channels among staff members which led to improved collaboration on projects.
- Maintained updated databases of pertinent contacts within government agencies, non-profit organizations, private sector entities, and media outlets for effective networking opportunities.
Barista
Caffe Giannerini
05.2013 - 01.2016
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Economy - Economy
Luiss Guido Carli
Rome Italy06.2017
High School Diploma -
ITCG Tomasi Di Lampedusa
Sant’Agata Di Militello 06.2008
Skills
- Employee Management
- Customer Relations
- POS Systems
- Policy Enforcement
- Scheduling and Planning
- Team training and development
- Employee Scheduling
- Sales Training
- Recruitment and hiring
- Problem Resolution
- Business Analysis and Reporting
Languages
Italian
Native or Bilingual
French
Limited Working
Spanish
Professional Working
English
Full Professional
Timeline
Floor Manager
Tarallucci E Vino
10.2019 - 09.2024
Server/Capitan
Piccola Cucina
06.2017 - 10.2019
Legislative Assistant
Palazzo Madama
02.2016 - 04.2017
Barista
Caffe Giannerini
05.2013 - 01.2016
Economy - Economy
Luiss Guido Carli
High School Diploma -
ITCG Tomasi Di Lampedusa