Summary
Overview
Work History
Education
Skills
Timeline
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Emanuelle Nguyen

Honolulu,HI

Summary

Dynamic manager with a proven track record at Mana Charter Group, excelling in event planning and operational efficiency. Leveraging FareHarbor and Excel proficiency, I curated unique customer experiences while fostering a motivated team environment. Recognized for elevating service standards and enhancing guest satisfaction through effective coordination and leadership.

Overview

21
21
years of professional experience

Work History

Manager

Mana Charter Group
Honolulu, HI
10.2019 - Current
  • Oversaw daily operations, ensuring smooth management of reservations and employee coordination.
  • Managed scheduling and purchasing to optimize operational efficiency and resource allocation.
  • Curated unique experiences to enhance customer satisfaction and engagement.

Tour Guide

Dolphin Excursions
Honolulu, HI
06.2014 - 03.2020
  • Guided guests in snorkeling adventures while providing insights into the west side of Oahu and the diverse marine life of Hawaii.

Deck Hand and Office Manager

Hawaii Nautical and Waikiki Dive
Honolulu, HI
10.2010 - 05.2014

Head Server

Foreman Wolf Group
Baltimore, MD
01.2004 - 10.2010
  • Multitasked effectively to ensure seamless guest experiences and operational efficiency.
  • Directed team of servers, elevating hospitality and guest service standards.
  • Promoted to management prior to departure

Education

Associate of Arts - Business

Towson University
Baltimore, MD
05-2002

Skills

  • FareHarbor and Excel proficiency
  • Self-motivation and task orientation
  • Event planning and coordination

Timeline

Manager

Mana Charter Group
10.2019 - Current

Tour Guide

Dolphin Excursions
06.2014 - 03.2020

Deck Hand and Office Manager

Hawaii Nautical and Waikiki Dive
10.2010 - 05.2014

Head Server

Foreman Wolf Group
01.2004 - 10.2010

Associate of Arts - Business

Towson University

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Emanuelle Nguyen