Trinity Rosa
South Lake Tahoe,CA
Summary
A hard-working, determined, and reliable individual with extensive customer service, money-handling, and reservation experience. Currently, a sophomore-year college student at Lake Tahoe Community College, pursuing an Associate of Arts transfer degree in Elementary Teacher Education. Seeking a full-time, seasonal position for the winter, that allows me to both be at the mountain, but also grow my skills and experience.
Overview
4
4
years of professional experience
Work History
Marina Staff
Action Watersports At Timber Cove Marina
05.2024 - Current
- Mainly work in the office but occasionally out on the beach or dock as well
- Handle boat, jet ski, kayak, pedal boat rentals, parasailing and more.
- Book reservations, check customers in and out, answer phones, complete contracts and paperwork
- Sending out or bringing in jet skis and beach equipment (kayaks, paddleboards, etc.).
- Giving instruction and going over rules and regulations for given watercrafts
- Ensuring proper safety is in place at all times, watching customers while out on the water, following all Coast Guard Regulations
- Cleaning, detailing, docking, and fueling boats and jet skis
- Driving the skiff in and out to pick up and drop off employees and customers on rental and personal boats
Server
The Naked Fish Sushi Lounge
07.2021 - 05.2024
- Started as a hostess, was promoted to a busser after 7 months, and was then promoted to a server as soon as I turned 18.
- Served food and beverages, as well as managed multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage checks, and handle complimentary items.
- Developed relationships with regular customers.
- Performed opening and closing duties, including setting up tables, sweeping, mopping, etc. to ensure dining area was clean and prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution.
- Handled cash, debit, and credit transactions accurately, contributing to balanced daily financial reports.
- Completed tip-outs for the rest of the restaurant
Hostess
The Brewery at Lake Tahoe
06.2021 - 09.2021
- Answered customer questions regarding hours, seating, and menu information.
- Greeted customers upon arrival and provided friendly service escorting them to their tables
- Balancing responsibilities such as answering phone calls, greeting guests, and updating reservation and wait lists.
- Answered phones, informed customers of accurate wait times, called them when they're table was ready, and answering any other questions
Hostess and Busser
Tep's Villa Roma
08.2020 - 06.2021
- Greeted customers upon arrival, and provided friendly service throughout their dining experience.
- Answered customer questions regarding hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked, and cleaned establishment's front lobby and restrooms during shifts to maintain a welcoming appearance.
- Balanced multiple responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Associate of Arts - Elementary School Teaching
Lake Tahoe Community College
South Lake Tahoe, CA06.2025
High School Diploma -
South Lake Tahoe High School
South Lake Tahoe, CA06.2023
Skills
- Exceptional customer service
- Phone and Email Etiquette
- Payment Processing
- FareHarbor reservation system
- POS system experience
- Cash handling and register experience
- Computer skills
- Effective Time Management
- Multitasking proficiency
- Communication skills
Languages
English
Timeline
Marina Staff
Action Watersports At Timber Cove Marina
05.2024 - Current
Server
The Naked Fish Sushi Lounge
07.2021 - 05.2024
Hostess
The Brewery at Lake Tahoe
06.2021 - 09.2021
Hostess and Busser
Tep's Villa Roma
08.2020 - 06.2021
Associate of Arts - Elementary School Teaching
Lake Tahoe Community College
High School Diploma -
South Lake Tahoe High School
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