Trinity Rosa
South Lake Tahoe,CA
Summary
A hard-working, determined, and reliable individual with extensive customer service, money-handling, and reservation experience. Currently, a sophomore-year college student at Lake Tahoe Community College, pursuing an Associate of Arts transfer degree in Elementary Teacher Education. Seeking a full-time, seasonal position for the winter, that allows me to both be at the mountain, but also grow my skills and experience.
Overview
4
4
years of professional experience
Work History
Marina Staff
Action Watersports At Timber Cove Marina
South Lake Tahoe, CA
05.2024 - Current
- Mainly work in the office but occasionally out on the beach or dock as well
- Handle boat, jet ski, kayak, pedal boat rentals, parasailing and more.
- Book reservations, check customers in and out, answer phones, complete contracts and paperwork
- Sending out or bringing in jet skis and beach equipment (kayaks, paddleboards, etc.).
- Giving instruction and going over rules and regulations for given watercrafts
- Ensuring proper safety is in place at all times, watching customers while out on the water, following all Coast Guard Regulations
- Cleaning, detailing, docking, and fueling boats and jet skis
- Driving the skiff in and out to pick up and drop off employees and customers on rental and personal boats
Server
The Naked Fish Sushi Lounge
South Lake Tahoe, CA
07.2021 - 05.2024
- Started as a hostess, was promoted to a busser after 7 months, and was then promoted to a server as soon as I turned 18.
- Served food and beverages, as well as managed multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage checks, and handle complimentary items.
- Developed relationships with regular customers.
- Performed opening and closing duties, including setting up tables, sweeping, mopping, etc. to ensure dining area was clean and prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution.
- Handled cash, debit, and credit transactions accurately, contributing to balanced daily financial reports.
- Completed tip-outs for the rest of the restaurant
Hostess
The Brewery at Lake Tahoe
South Lake Tahoe, CA
06.2021 - 09.2021
- Answered customer questions regarding hours, seating, and menu information.
- Greeted customers upon arrival and provided friendly service escorting them to their tables
- Balancing responsibilities such as answering phone calls, greeting guests, and updating reservation and wait lists.
- Answered phones, informed customers of accurate wait times, called them when they're table was ready, and answering any other questions
Hostess and Busser
Tep's Villa Roma
South Lake Tahoe, CA
08.2020 - 06.2021
- Greeted customers upon arrival, and provided friendly service throughout their dining experience.
- Answered customer questions regarding hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked, and cleaned establishment's front lobby and restrooms during shifts to maintain a welcoming appearance.
- Balanced multiple responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Associate of Arts - Elementary School Teaching
Lake Tahoe Community College
South Lake Tahoe, CA06.2025
High School Diploma -
South Lake Tahoe High School
South Lake Tahoe, CA06.2023
Skills
- Exceptional customer service
- Phone and Email Etiquette
- Payment Processing
- FareHarbor reservation system
- POS system experience
- Cash handling and register experience
- Computer skills
- Effective Time Management
- Multitasking proficiency
- Communication skills
Languages
English
Timeline
Marina Staff
Action Watersports At Timber Cove Marina
05.2024 - Current
Server
The Naked Fish Sushi Lounge
07.2021 - 05.2024
Hostess
The Brewery at Lake Tahoe
06.2021 - 09.2021
Hostess and Busser
Tep's Villa Roma
08.2020 - 06.2021
Associate of Arts - Elementary School Teaching
Lake Tahoe Community College
High School Diploma -
South Lake Tahoe High School