Emari Ricks-Anthony
Norfolk,VA
Summary
Accomplished Customer Service Representative with a proven track record at Lowe's Home Improvement, excelling in conflict resolution and critical thinking. Enhanced customer loyalty through empathetic complaint resolution and efficient online support. Skilled in Microsoft Office and active listening, consistently delivering high customer satisfaction and team collaboration for improved service delivery.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Lowe's Home Improvement
04.2020 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained up-to-date knowledge of product and service changes.
Education
Phlebotomy Certificate - Phlebotomy
Tidewater Community College
Virginia Beach, VA08.2023
High School Diploma -
Norview High School
Norfolk, VA06.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Multi-line phone talent
- Product Sales
- Customer Education
- Medical terminology knowledge
- Microsoft Office
- Kronos
- 3 years
- Fast paced
Timeline
Customer Service Representative
Lowe's Home Improvement
04.2020 - 08.2023
High School Diploma -
Norview High School
Phlebotomy Certificate - Phlebotomy
Tidewater Community College
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